Director of Coordination

New Today

We are seeking a Director of Coordination to lead a diverse, high-performing team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This hands-on leadership role will drive team performance and ensure seamless coordination operations that support both caregiver success and client satisfaction.
Key Responsibilities:
Lead, manage, and support a team of coordinators who handle caregiver scheduling, client relations, and daily service delivery.
Ensure adequate coverage for all shifts, including emergency or last-minute changes.
Develop and enforce processes that ensure timely and accurate matching of caregivers to patients.
Monitor service delivery to ensure it meets agency standards and DOH regulations.
Implement and monitor systems for timely documentation, communication logs, and visit confirmations
Oversee timely and accurate payroll processing for all field staff while maximizing billing
Foster a culture of accountability, teamwork, and customer service.
Oversee the smooth operation and integration of all coordination systems and workflows
Required Qualifications:
Homecare experience in Coordination or HR (Coordination strongly preferred) with a solid understanding of LHCSA regulations and Medicaid eligibility/ineligibility
Minimum 3 years of experience leading a multicultural, multilingual team in a high-volume, fast-paced environment, with the ability to manage both on-site and remote teams
Proven leadership with strong interpersonal, communication, coaching, and conflict resolution skills
Ability to represent the agency professionally and serve as a visible, accessible leader
High emotional intelligence, cultural awareness, and a ‘can-do’ attitude with the ability to think outside the box
Demonstrated experience with caregiver scheduling, service coverage, grievances, investigations, and overall team performance management
Familiarity with audit preparation, compliance standards, incident reporting, and plan of correction development
Proficient in Microsoft Office and tech-savvy, with comfort using spreadsheets, ticketing systems, and coordination platforms
Experience analyzing and acting on operational reports (e.g., missed visits, overtime, coverage issues)
Excellent time and project management skills; able to juggle competing priorities and deadlines
Full-time, on-site commitment with after-hours availability for urgent matters
Preferred Qualifications:
Experience working with waiver programs
Prior involvement in service expansion, contract implementation, or start-up operations
Multilingual - Spanish or Yiddish
Strong Excel skills and experience using tools like Smartsheet
Experience creating or delivering soft skills trainings
Familiarity with recruitment, retention strategies, and caregiver engagement
Has contributed to or led QA processes, internal audits, or process improvement initiatives
Comfortable working with diverse client populations and creating culturally competent workflows
Skilled in drafting policy updates, outlining workflows, training materials, or coordinator handbooks
Apply
Location:
Kings County
Job Type:
FullTime

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