Director of Coordination

Full-Time | On-Site | Boro Park, Brooklyn

110-120K

We are seeking a dynamic, emotionally intelligent Director of Coordination to lead and mentor a high-performing, multilingual team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This is a hands-on leadership role that requires strategic thinking, strong management skills, and a passion for guiding teams to excellence.

You'll be at the heart of our coordination department—driving operational efficiency, ensuring quality service delivery, and fostering a culture of accountability and collaboration that directly impacts caregiver success and client satisfaction.

Key Responsibilities:

• Lead, support, and inspire a team of coordinators overseeing caregiver scheduling, daily service delivery, and client communication.

• Ensure full shift coverage, including proactive management of last-minute or emergency staffing changes.

• Develop and enforce workflows for accurate and timely caregiver-patient matching.

• Monitor and uphold service quality in alignment with DOH regulations and agency standards.

• Oversee payroll preparation and documentation accuracy while maximizing billable hours.

• Implement systems for efficient communication, documentation, and visit confirmation tracking.

• Resolve incidents, grievances, and service disruptions with a calm, solution-oriented approach.

• Serve as a visible leader—accessible to staff and capable of making sound decisions under pressure.

• Collaborate cross-functionally with HR, compliance, and QA teams to improve internal processes and ensure audit readiness.

Required Qualifications:

• Home care coordination experience required, with solid knowledge of LHCSA regulations and Medicaid eligibility/ineligibility.

• Minimum 3 years' leadership experience, ideally managing a multicultural team in a high-volume, fast-paced environment.

• Demonstrated ability to mentor and coach staff, hold team members accountable, and have direct but empathetic conversations.

• Proven success in caregiver scheduling, incident handling, and service continuity.

• Tech-savvy and highly organized; comfortable using Microsoft Office, spreadsheets, coordination platforms, and ticketing tools.

• Strong interpersonal, written, and verbal communication skills.

• Experience with service documentation, incident reporting, audits, compliance, and plan of correction development.

• Ability to analyze operational reports (missed visits, overtime, coverage gaps) and take effective, timely action.

• Committed to full-time, on-site work with after-hours availability for urgent matters.

• High emotional intelligence, cultural sensitivity, and a proactive, can-do attitude.

Preferred Qualifications:

• Experience with waiver programs, start-ups, or contract/service expansions.

• Spanish and/or Yiddish fluency strongly preferred.

• Skilled in Excel, Smartsheet, or similar tools.

• Experience in recruitment, caregiver engagement, and retention strategies.

• Background in developing or leading QA, training programs, or internal audits.

• Comfortable working with diverse client populations and developing culturally responsive workflows.

• Has created or contributed to SOPs, policy manuals, coordinator handbooks, or training materials.

Email resume to: nechi@maiplacement.com