Senior Director of Coordination

Brooklyn, NY
200– 225K (DOE) Full-Time, Onsite

About the Role

We are seeking a Senior Director of Coordination to lead and scale operations across a caseload of 400+ patients in a growing home care agency. The ideal candidate is highly process-driven, thrives in fast-paced environments, and has a proven track record of optimizing coordination workflows to reduce client attrition and increase operational efficiency. If you're a strategic operations leader with healthcare experience, we’d love to hear from you.

Key Responsibilities

• Oversee a coordination department of 10–15 staff, ensuring accountability, performance, and high-quality client service

• Implement and refine processes to support smooth onboarding, scheduling, and ongoing coordination across multiple locations

• Lead initiatives to increase retention and reduce service gaps

• Develop standard operating procedures and training for coordinators

• Ensure compliance with home care regulations and internal quality standards

• Collaborate closely with leadership and cross-functional teams to align operations with business objectives

The Ideal Candidate

• 5+ years of leadership experience, including managing teams of 10+ in a healthcare, home care, or similar setting
• Proven success managing operations for a caseload of 400+ patients or clients
• Deep knowledge of scheduling, coordination, and operational workflows
• Strong organizational and process implementation skills
• Confident, accountable leader with the ability to inspire and direct a team
• Experience in multi-state coordination is a plus
• Home care experience is preferred but not required

Email resume to: nechi@maiplacement.com