Director of Human Resources

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Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit . The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Join Our Renowned Team as the Director of Human Resources– Radisson Blu Aqua Chicago Downtown Are you a seasoned hotelier with a passion for creating a culture of belonging? The Radisson Blu Aqua Chicago Downtown is in search of an exceptional, people-oriented Director of Human Resources to lead the operations of this iconic property. Nestled within the architectural masterpiece that is the Aqua Tower and situated in the heart of Chicago's vibrant downtown, our hotel represents the pinnacle of hospitality. In this role, you will support a team of highly dedicated professionals, ensuring the delivery of unparalleled guest experiences and exceptional service. Your leadership will be key in maintaining the esteemed Radisson Blu standards, driving operational excellence, and fostering an environment that consistently delights guests, engages employees, and upholds the vision of ownership. Benefits When You Make It Your Choice: Employee discounts on thousands of hotels Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and more Employee Assistance Program Employer paid Accident insurance and HSA contribution 401(k) Retirement Plan Responsibilities Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies. Develops and implements human resource strategies that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Assists in the development the annual budget in conjunction with the Executive Committee
Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches
Effectively develop and manage the Human Resource department budget
Creates a work environment aligned with brand’s culture Conducts employee orientation, management and line employee training
Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service
Counsels managers and employees on effective ways to address and resolve employment related issues
Works with managers to develop their leadership skills through one-on-one coaching and formal training courses
Encourages recognition of employee’s contribution by creating and implementing a hotel-wide recognition programs
Oversees administration of human resources and benefits issues and ensures adherence to employment related laws Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance
Maintains all employment records in accordance with the law
Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate
Work with Legal and corporate to coordinate the hotel’s response to legal claims regarding the employment relationships
Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations
Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.
Develops and implements strategies and practices which support employee engagement
Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review
Drives employee engagement through the creation, implementation and follow-up of departmental action plans
​Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork Requirements/Skills Minimum of five years of progressive human resources management experience
Minimum of three years experience at a full-service brand property at a human resource manager level
PHR or SPHR preferred
Bachelors degree preferred
Prior work experience in a union environment including negotiation and local and regional rules
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts with supervisors and employees
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Location:
Chicago
Job Type:
FullTime

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