Tour Director

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. As a Tour Director, you're more than a guide you're a storyteller, a connector, and the heartbeat of unforgettable journeys. You bring destinations to life by sharing rich knowledge, sparking curiosity, and creating moments that inspire awe and connection. With every itinerary you lead, you orchestrate seamless logistics and foster a spirit of camaraderie, ensuring each guest experiences the trip of a lifetime. At the core of your work is a belief that travel opens minds, builds bridges, and celebrates our shared humanity.

Responsibilities

• Accompany and manage groups of escorted tour guests through each segment of their multi-day land tour.
• Professionally articulate directions and information to tour members in fluent English, providing location expedites, suggestions, and recommendations for each included location as outlined on itineraries.
• Work closely with driver guides, rail guides, and hotel staff to ensure seamless experiences through collaboration and regular communications.
• Proactively mitigate potential service disruptions and handle various challenges and emergencies related to tour members and tour conditions (weather, road delays, service dissatisfaction, guest injury/illness, etc.)
• Respond to emails, phone calls, and text messages from guests and internal colleagues in a timely manner. Provide daily structured hours of availability specific to guest inquiries.
• Review manifests, reports, special requests, and rooming assignments to compare with guests' preferences.
• Accurately maintain, organize and complete all paperwork in a timely manner associated with a tour including tour reports, internal forms utilized while on tour, expense reports, etc.
• Represent the organization's core values through a professional manner, appearance, attitude, and actions.
• Keep work areas organized, clean, and sanitized.

Requirements

• Work experience in hospitality-related positions may be considered in lieu of the educational requirement.
• Must have a current passport. Travel is required.
• Must be able to legally travel into Canada multiple times.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
• Ability to lift 50 lbs./23kg.
• Ability to communicate effectively and clearly before large groups of people.
• Ability to problem-solve a variety of situations, utilizing given support and resources.
• Organizational skills with both groups and basic accounting functions are necessary.
• Ability to develop & expand knowledge of various locations, company properties, assets, and their amenities.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memorieswhether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.