Supervisor, Tour Director

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Behind every unforgettable tour is a Tour Director and behind every great Tour Director is a supportive, resourceful Supervisor. In this role, you're the go-to problem solver, communicator, and motivator, ensuring our Tour Directors feel empowered and equipped every step of the way. No two days are the same as you provide real-time support, foster engagement, and keep operations running smoothly. With a passion for people and a knack for logistics, you help turn challenges into triumphs and trips into lifelong memories.

Responsibilities

• Perform all administrative responsibilities within designated location.
• Oversee Tour Directors, maintaining a professional supervisor relationship with all company employees.
• Relay important tour information or deviations from staff to appropriate Guest Services Operations.
• Work in a team relationship with the other Escorted Tour Operations Supervisors and Escorted Tour Operations Manager to insure good communication and a smooth running operation.
• Responsible for preparing all documents needed for the Tour Directors to start a tour.
• Brief and debrief Tour Directors, providing and collecting all relevant tour documentation, ensuring that all paperwork is complete and accurate.
• Responsible for assisting Tour Directors with special guest requests or needs (luggage, flights, medical situations).
• Assist in evaluating the performance of the Tour Director throughout the season and at the end of the season meetings.
• Handle special assignments as required

Requirements

• Familiarity with Microsoft Word, Excel, Outlook and Access.
• Customer service skills and a minimum of one years' experience in a customer service position.
• Excellent communication skills, including phone, email, and in-person experience. Excellent organization and time management skills.
• Able to obtain a valid passport.
• Applicants MUST be able to gain entrance into Canada for this position and should be fully aware of the requirements for entry prior to accepting employment offers.
• Applicants hired into positions that cross into Canada will be subject to background checks by the Canadian government.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memorieswhether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.

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