Benefits: 401(k) Dental insurance Free uniforms Health insurance Paid time off Training & development Vision insurance Wellness resources PURPOSE OF POSITION: The Senior Director of Operations plans, coordinates, and grows the operations of his/her assigned area/locations witha hands on approach. He/she leads their teams to deliver an optimum guest experience in our fast casual resturant while focusing on increasing revenue. This position also continuously develops the skills and talents of the Directors of Operations/General Managers in the assigned areas/locations skills to promote growth opportunities. SUPERVISORY RESPONSIBILITIES This position directly supervises Directors of Operations of the assigned areas/locations. QUALIFICATIONS DESIRED: Previous multi-unit fast casual resturant experience is desirable; otherwise, a minimum of three years as a general manager for a minimum of two locations, or concepts, in order to demonstrate a broader understanding of multi-unit leadership needs. KEY COMPETENCIES: Business acumen Thinking strategically Decision-making Hands On Budget and P&L Management Information management Planning and organizing Problem analysis and resolution Delegating and empowering Motivating and recognizing Effective communication (written, aural, listening) Coaching and developing others Flexibility Emotional resilience Continuous learning Collaboration and teamwork ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Drive positive guest experience by educating Directors of Operations on Capriotti’s service experience standards; utilizing the CAPTrack system, and coaching and developing teams on CAPtivating Service and recapture Service Recovery. Conducts final interviews for hourly team members in order to develop bench strength and sustain the Capriotti’s culture. Assists Directors of Operations/Managers in targeting and nominating in-shop trainers; following the trainer certification process. Monitors the teams’ progress in utilizing CAP University in order to ensure consistency in performance, product preparation, safety, sanitation standards. Develops Director of Operations/General Manager/Assistant Manager business and financial acumen through consistent review of financial reports and other available market data. Ensures brand initiatives are communicated throughout region/locations (e.g., all marketing collateral positioned or removed accordingly, changes to product or operational standards/specifications, team training requirements). Assists in completion of team discipline and performance responsibilities for assigned region/locations. PHYSICAL DEMANDS: This is a field position, requiring 80% of the incumbent’s time in the region/locations and 20% of office time for administration, planning and organizing time. This position requires the ability to stand for extended periods of time. This position requires the ability to lift 50 pounds. This position may require tolerance to cold/hot temperatures (walk-in cooler/freezer and grill). WORKING CONDITIONS: Approximately 90% of the time, the Senior Director of Operations will be in a restaurant environment; 10% of the time will be in an office. PERFORMANCE STANDARDS: Area/location profitability Follows Capriotti’s systems and procedures.

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