Overview Talent Acquisition Leader | Relationship-Driven | Business & Talent Strategy Senior Director of Client Engagement at Epsilon, responsible for leading large, matrixed teams delivering MarTech and Data solutions for healthcare enterprise clients. Drive client outcomes and value through day-to-day partnership with clients and internal teams, orchestrating Epsilon teams, products and services to deliver contracted work consistently across functions. Foster cohesive, strategic relationships that align with client business objectives, contributing to growth while ensuring client satisfaction and overall profitability. What You’ll Achieve Scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business. Effectively build cross-functional alignments with sellers and other delivery leaders Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes. Actively work to streamline engagement delivery focusing on improving value to our customers. Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization. Work in a large, multicultural, and “matrixed” organization that is geographically dispersed. Establish client relationships and ensure client satisfaction with products/services. Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement. Develop talent and provide timely feedback on performance for both direct reports and cross functional teams. Lead across multiple solutions and products to meet client needs, translating and adjusting expectations between internal and external stakeholders. Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract. Lead a matrixed, cross functional team; and provide timely performance feedback. Apply business and financial acumen to achieve measurable business results for customer success. Identify client growth opportunities by understanding the client’s business needs and the value that Epsilon delivers. Who You Are What you’ll bring with you: Experience managing large teams (client teams comprised of more than 50 people) Has in-depth understanding of clients/industries supported and apply business offerings at the senior level. Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation. High acumen of service operations, contracting, and financials. Why you might stand out from other talent: Experience leading the client relationship management and delivery of a long-term strategic account. Expertise and knowledge in the full ecosystem of MarTech and Data solutions. Healthcare industry experience with an understanding of the trends and challenges. Compensation and Benefits Base Salary: $152,000 - $168,000 Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications, location and applicable employment laws. The salary pay range is subject to change and may be modified at any time. Benefits Time to Recharge: Flexible time off (FTO), 15 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon is an Equal Opportunity Employer. EEO statements and accommodations information stay in scope per policy.

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