Overview

Senior Director of Client Engagement at Epsilon. Lead large, multi-team efforts delivering MarTech and Data solutions for Healthcare enterprise clients, driving client outcomes and business growth through strong internal and external partnerships.

What You’ll Do (Responsibilities)

• Lead and orchestrate cross-functional teams to deliver contracted work consistently across the organization.
• Establish and maintain cohesive, strategic client relationships; ensure client satisfaction and value realization.
• Drive scalable, repeatable delivery processes with governance and quality measures to retain and expand client engagements.
• Coordinate with sales, client services, and delivery teams throughout the client lifecycle; communicate clearly with clients and internal stakeholders.
• Translate client needs into achievable plans; manage expectations across internal and external teams and monitor overall client margins against contract objectives.
• Foster talent development and provide timely performance feedback to direct reports and cross-functional teams.
• Apply business and financial acumen to achieve measurable results for customer success and identify growth opportunities.
• Lead in a matrixed, geographically dispersed environment and drive knowledge sharing and lessons learned.

Who You Are (Qualifications)

• Experience managing large client teams (50+ people).
• Deep understanding of client industries and ability to apply offerings at a senior level.
• Strong relationship-building, cross-organizational partnering, and influence/negotiation skills.
• High acumen in service operations, contracting, and financials.
• Experience leading long-term strategic client relationships and delivery of comprehensive MarTech and Data solutions; healthcare industry experience is a plus.

What You’ll Bring

• Experience with large team leadership; ability to drive results through collaboration and governance.
• Knowledge of MarTech and Data ecosystems and related strategies.

Compensation and Benefits

Base Salary: $152,000 - $168,000. Actual compensation depends on skills, experience, location, and applicable laws. Salary ranges are subject to change.

Benefits include flexible time off, paid holidays, sick time, parental/new child leave, childcare and elder care assistance, healthcare coverage, 401(k), tuition assistance, commuter benefits, professional development, recognition, charitable donation matching, health coaching and counseling. Epsilon benefits are subject to eligibility requirements.

About Epsilon

Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We process 400+ billion consumer actions daily using AI and hold multiple patents. We are 9,000+ employees worldwide and value integrity, collaboration, purposeful innovation, respect for all voices, and accountability.

Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. We do not discriminate based on race, age, sex/gender (including pregnancy), marital status, national origin, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. We provide accommodations in the application process upon request at LeaveofAbsence@epsilon.com. For San Francisco Bay Area and Los Angeles applicants, we comply with local fair chance laws.

Location and Job Details

Location: Boston, MA / Waltham, MA (as applicable). Job type: Full-time. Seniority level: Not Applicable.