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Senior Claim Quality Assurance Director – Financial Lines

Job Description

As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP. Job Description

Senior Claim Quality Assurance Director – Financial Lines

Job Description

As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP.

Responsibilities

Conduct Claim technical quality reviews for direct handled Financial Lines claims. Assist in the sharing and distribution of review results through written reports and presentations. Facilitate the calibration process for claim managers that perform manager reviews. Perform a thorough analysis of quality review results and translate results into key opportunity areas. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling. Facilitate, support, and measure the execution of action plans. Lead quality reviews including pre-work such as file selection and communication, assuring the review process is proper and timely, and reporting at the conclusion of the review. Lead or actively participate in training claim handlers on technical claims content. Provide training to managers in the use of the quality review tool for results and analysis. Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required. Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units. Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing. Up to 10% travel.

Qualifications

QUALIFICATIONS

Bachelor’s degree in related field or proven insurance related experience. Multi-jurisdictional claims handling experience. At least 8 years of experience in Financial Lines claims is preferred. Claims supervisory or management experience is preferred. Bachelor’s degree or insurance designation preferred. Claim adjuster licensing desired.

Skills And Experience

Knowledge of Insurance Industry and Claims Handling Deep technical knowledge of the Financial lines of business. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet. Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance. Ability to provide consultation and expert technical claim advice to management. Ability to excel independently and in a team environment. Excellent time management and organizational skills.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at Chubb by 2x Sign in to set job alerts for “Claims Director” roles. Phoenix, AZ $100,000.00-$120,000.00 1 week ago Head of Insurance Strategy & Development Scottsdale, AZ $190,000.00-$220,000.00 1 week ago Phoenix, AZ $99,900.00-$169,700.00 1 week ago Phoenix, AZ $100,000.00-$150,000.00 2 days ago Phoenix, AZ $100,000.00-$150,000.00 2 days ago SVP, NA PRS Chubb Customer Center Head of Sales and Agency Management Phoenix, AZ $188,000.00-$282,000.00 1 month ago E&S Casualty Regional Underwriting Manager Phoenix, AZ $130,000.00-$215,000.00 1 day ago Vice President, Commercial Surety Field Leader Scottsdale, AZ $140,000.00-$270,000.00 2 weeks ago Director, Client Services - Dedicated Client - Phoenix AZ - Hybrid E&S Casualty Regional Underwriting Manager Scottsdale, AZ $130,000.00-$215,000.00 3 days ago Director of Sales (Zone Director) Remote Available - Southwest Assistant Director, Personal Insurance Product Development Scottsdale, AZ $104,000.00-$156,000.00 3 weeks ago Director, Corporate Engagement – Large Local Account (LLA) Sales Phoenix, AZ $105,000.00-$130,000.00 1 day ago Phoenix, AZ $95,000.00-$185,500.00 1 week ago Sr. Director, Business Development and Inside Sales Senior Underwriting Manager, Middle Market Construction Phoenix, AZ $106,000.00-$322,000.00 3 days ago Vice President of Infrastructure Sales - Western U.S. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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