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Senior Claim Quality Assurance Director - Casualty

Job Description

As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP. Job Description

Senior Claim Quality Assurance Director - Casualty

Job Description

As a member of the Claims Quality Assurance and Compliance Team, a person in this position is responsible for supporting continuous improvement by measuring adherence to claims handling expectation in quality reviews. Responsibilities also include partnering with various levels of internal and external claims management to analyze and communicate findings, recommend solutions and work collaboratively in the development of meaningful action plans. This position reports to a Quality Assurance Manager, AVP.

Responsibilities

Conduct Claim technical quality reviews for both direct handled and third party administered Casualty claims. Assist in the sharing and distribution of review results through written reports and presentations. Facilitate the calibration process for claim managers that perform manager reviews. Perform a thorough analysis of quality review results and translate results into key opportunity areas. Collaborate with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling. Facilitate, support, and measure the execution of action plans. Lead quality reviews including pre-work such as file selection and communication, assuring the review process is proper and timely, and reporting at the conclusion of the review. Lead or actively participate in training claim handlers on technical claims content. Provide training to managers in the use of the quality review tool for results and analysis. Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, Global Legal & Compliance), as required. Contribute to the team, share ideas, create corrective actions, and identify root causes across claims units. Stay current within respective field(s) of expertise, jurisdictional changes and relative licensing. Up to 10% travel.

Qualifications

QUALIFICATIONS

Bachelor’s degree in related field or proven insurance related experience. Multi-jurisdictional claims handling experience. At least 8 years of experience in Casualty claims is preferred. Claims supervisory or management experience is preferred. Bachelor’s degree or insurance designation preferred. Claim adjuster licensing desired.

Skills And Experience

Knowledge of Insurance Industry and Claims Handling (TPA and Carrier perspective) Deep technical knowledge of the Casualty line of business. Excellent interpersonal, written and verbal communication and problem resolution skills Proficient information systems understanding and skills, to include Microsoft Office programs (Word, Excel, Access, and Power Point) and the internet. Ability to collect, dissect, and analyze complex data sets to identify root causes/trends, leakage and quantify the cost of non-compliance. Ability to provide consultation and expert technical claim advice to management. Ability to excel independently and in a team environment. Excellent time management and organizational skills.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at Chubb by 2x Sign in to set job alerts for “Claims Director” roles. Senior Director, APD Claims Quality Improvement Plano, TX $134,000.00-$254,000.00 6 days ago Senior Claim Director-Casualty Direct Handle Claims Senior Claim Director-Casualty Direct Handle Complex Claims Director - Auto and General Liability Associate Medical Director - Parkland Community Health Plan, PRN (OB/GYN) Richardson, TX $120,950.00-$189,625.00 2 days ago Experienced Claims Supervisor/Unit Manager- Dallas, Texas Richardson, TX $85,000.00-$124,025.00 15 hours ago Irving, TX $99,985.50-$123,511.50 20 hours ago Experienced Commercial Claims Supervisor Operations Contact Center Richardson, TX $91,225.00-$124,025.00 2 weeks ago Carrollton, TX $76,000.00-$121,500.00 15 hours ago Complex Claims Consulting Director - Cyber/Tech/Media/MPL Senior Claims Counsel - Financial Institutions/Public D&O Dallas-Fort Worth Metroplex $85,000.00-$110,000.00 3 weeks ago Plano, TX $118,700.00-$198,800.00 2 days ago Emergency Medicine Telecommute Medical Review Stream Physician Associate, Infrastructure Project Advisory (Construction - PWA) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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