Are you someone who loves helping others feel welcomed, organized, and supported? Join our friendly and mission-driven HR team at Arrowleaf as an HR Administrative Assistant! In this role, you'll be the heart of our onboarding process and play a key part in making sure staff have a smooth, positive experience from day one. You'll help with everything from coordinating new hire paperwork and training schedules to keeping our employee records accurate and up to date. We're looking for someone who brings positive energy, strong attention to detail, and a genuine desire to support others. This is a great opportunity for someone who enjoys being a helpful resource, values teamwork, and wants to grow in the field of human resources. You'll work closely with HR leadership, learn about core HR functions, and be part of a team that values respect, inclusion, and collaboration every step of the way.

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You'll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf's mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Residential Services Director

Home Office: JVienna, IL or Anna, IL. Location is dependent on office space availability.

Area of Focus: Behavioral Health

Program(s): 830 - Supervised Residential: The Supervised Residential Program provides adults living with substantial levels of mental illness or disability with 24/7 services through recovery-oriented community residential facilities.

Immediate Supervisor: Behavioral Health Officer

Supervises: Residential Advocates, Residential Technicians, Case Managers and Residential Specialist.

Hours of Work: Full-time 40 hours/week.

Minimum Qualifications: Master's degree in Social Work, Counseling, Psychology, or related human services field. Qualifies as a Qualified mental health Professional (QMHP). Minimum 3 years of experience working in behavioral health with adults with serious mental illness. Minimum 1 year of supervisory or program leadership experience required. Experience in residential, 24/7 care settings preferred.

Skills & Knowledge: Strong clinical assessment, diagnostic, and treatment planning skills. Proficiency in Medicaid Part 140 and documentation standards. Knowledge of trauma-informed care, recovery principles, and behavioral crisis interventions. Effective team leadership, conflict resolution, and staff development abilities. Excellent organizational, documentation, and communication skills.

Special Requirements: Must be 21 years of age; maintains a valid driver's license and vehicle liability insurance; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; travel to off-site/community based locations for direct service delivery; schedules evening / or weekend hours as required for community events and outreach; availability for on-call responsibilities and emergency response.

Job duties include, but are not limited to:

Provide clinical supervision and oversight of all residential services consistent with Medicaid Part 140 and the client's individual treatment plan. Serve as the lead Qualified Mental Health Professional (QMHP) on-site, ensuring clinical appropriateness and integrity of services. Coordinate and approve client admissions, treatment planning, continuing stay reviews, and discharges based on medical necessity criteria. Ensure implementation of evidence-based interventions and recovery supports that promote stabilization, skill development, and community reintegration. Collaborate with interdisciplinary teams including therapists, case managers, prescribers, and crisis staff to ensure continuity of care. Monitor documentation for clinical quality and compliance; audit and coach staff in accordance with agency and Medicaid billing standards. Supervise Residential Advocates and other assigned staff, including hiring, onboarding, performance evaluation, and scheduling. Provide regular individual and team supervision, ensuring staff competency in recovery-oriented practices, behavioral intervention, and crisis prevention. Manage staff schedules, ensure appropriate shift coverage, and provide on-call support or delegation as needed. Facilitate team meetings and clinical case reviews to ensure proactive care planning and risk mitigation. Develop and implement policies and procedures that support safe and therapeutic residential environments. Maintain documentation and reporting requirements for program compliance, including DHS licensure standards, internal audits, and accreditation bodies (e.g., CARF). Track and report program outcomes, census, admissions/discharges, and service utilization. Coordinate with agency leadership on budget planning, staffing levels, training needs, and quality improvement initiatives. Lead or support emergency preparedness, incident response, and client grievance investigations within residential programs. Benefit Package Professional & upward mobility opportunities Health wellbeing stipend ($200 per fiscal year) 100% employer-paid health and dental insurance option Dental, vision and health available after 1st day of the month after 60 calendar days of employment $50,000 life insurance policy Travel reimbursement Up to 368 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours of personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year. Additional opportunities for compensation are available above starting salary!

Salary Range: $70,120 - $80,475 annually (pay is based on education level, years of experience, and credentials)

*This is a management position.

Questions? visit myarrowleaf.org/employment or call 618-658-3079 to learn more!

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Arrowleaf is firmly committed to Equal Employment Opportunity ("EEO") and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person's actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits.