We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The candidate will be responsible to manage existing customer relationships with key marquee Healthcare customers primarily based out of Americas region.

Responsibilities

• Healthcare Experience – it is desirable that the candidate has experience in account management for Healthcare Payer Application Development (AD)/Application Service Management (ASM), Engineering Services, Digital and Analytics, Cloud, BPO, etc. IT Infrastructure experience is desirable but not essential.
• Must understand the payer life cycle - this is a must have requirement.
• Client relationship management and business development: This high energy role will manage existing healthcare client relationships, expand services and build a diverse portfolio through the opportunity management cycle.
• Healthcare space knowledge is essential for this role.
• These accounts have aggressive growth potential through cross sell and upsell, which the incumbent must drive.
• Own the strategic agenda for the account as well as create and manage executive level connects between customer and HCL executive teams.
• Ability to understand the industry trends and establish engaging dialogue with the client stakeholders.
• Having sold and enabled solutions around AD/ASM, Cloud, Digital and Analytics and Security will be an added benefit.
• Client delivery assurance: Good understanding of payer landscape; drive thought leadership to address customer business challenges by liaising effectively with various solution and practice teams internally to bring timely solutions to the customer; collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client; work closely with and manage/guide internal stakeholders in delivery, recruitment and other supporting functions to align on goals and deliver for the customer.
• Account planning and governance: Create strategic roadmap to drive growth within the account/portfolio and execute that plan to drive incremental revenue; manage customer negotiations, pricing discussions, etc; engage with horizontal and solution teams to proactively identify improvement/opportunity areas and sell cross-business unit solutions to the client; expand HCL’s footprint with creative solutions to solve business problems.

Qualifications

• Bachelor’s Degree; MBA or equivalent experience preferred
• 10-20+ years’ experience in selling and leading complex and transformation programs
• Hands-on experience with proposal creation and leading proposal presentations
• Proven track record of rapidly scaling up revenues with year-over-year growth
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent interpersonal communication skills and leadership ability
• Track record of interacting and building relationships with C-level client contacts
• Experience in the relevant industry/vertical
• Strong organizational skills and ability to handle multiple activities in a dynamic environment
• Account financial management, lead generation and ensuring CSAT

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.