Overview

Intelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drive 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you’re just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Explore more at intelashealth.com.

Position

Regional Director of Imaging – Boston, MA

Job Summary

The Regional Imaging Director (RDI) reports to the Regional Vice President and assures leadership, support, and development of the Atlanta region DI service team. The RDI also ensures expert service of diagnostic imaging equipment and client satisfaction including training, mentoring, technical support, monitoring/leading escalations, cost productivity, and building self-service capability to minimize outsourced third-party or OEM solutions. This role is Atlanta based, with limited national travel when needed.

Responsibilities

• Demonstrate advanced troubleshooting and technical support capability for multi-modality, multi-OEMs.
• Engage in service events to optimize uptime, service cost and delivery.
• Track record for solving problems; ability to handle difficult situations.
• Maintain effective communication with leadership for service escalations. Monitor service region for service delivery, profitability, and implement improvements.
• Participate in customer rounding/developing relationships.
• Follow-up to ensure ISE’s follow up after service events to ensure equipment is operating correctly.
• Respond expeditiously to service calls to evaluate and rectify valid equipment complaints and concerns.
• Display effective customer service, maintain good personal relationships with fellow workers, clinical staff, vendors, manufacturers, and the public.
• Flexibility to work after hours and weekends when needed.
• Participate in huddles, meetings, training, and conferences as assigned.
• Mentor ISE’s to provide accurate and timely recordkeeping.
• Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures.
• Assist with research and orders for repair parts.

Qualifications

• Education: Bachelor’s in biomedical engineering or equivalent. Advanced knowledge of DI equipment service. Military experience is a plus.
• Experience: Minimum of ten years DI service experience. Experience leading an effective team. Competent in three or more imaging modalities, expert in at least one.

Benefits & Additional Information

Apply to Intelas today! Intelas is a member of Compass Group USA. Associates at Intelas are offered many benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, FSAs, paid parental leave, personal leave, and more. Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable laws. For Washington State, Maryland, or remote roles, please refer to the Compass wage transparency information linked in the original posting.

Compass Group is an equal opportunity employer. We are committed to fair treatment of all applicants and associates regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Applicants with criminal history (including driving history) are encouraged to apply, in accordance with applicable laws.

Applications are accepted on an ongoing basis. Intelas maintains a drug-free workplace.

Req ID: 1459901

Intelas

Deborah Chermak

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