Product Management Director - Salesforce Success Plans Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio with which we enable our customers to realize value from their Salesforce technology investments. Role Description The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us ensure we can deliver success to our customers on Salesforce’s latest and greatest product innovations. Your mission is to understand strategic changes to our Salesforce products and go-to-market, define the precise implications for our Success Plans, and solve for those implications with clear, data-driven solutions. Define product strategy and roadmap for Success Plans, ensuring alignment with business goals. Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation. Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market (GTM) model. Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment. Collaborate with cross-functional teams including GTM, product/engineering, and other CS organizations to deliver products and features to market. Drive growth and adoption of the Success Plan offers. Stay current on industry trends, the competitive landscape, and Salesforce's latest innovations. Ideal Candidate Profile Deep Salesforce Knowledge: You have a strong working knowledge of Salesforce products and a keen understanding of how enterprise software companies go to market. A First-Principles Thinker: You don't just accept the status quo. You excel at breaking down ambiguous, complex business problems into their fundamental components and reassembling them into a coherent solution that is defensible with data. A Critical Thinker: You won't accept the first answer provided and dig deeper into the whys of issues to get to the core of the matter. Connect the Dots: You excel at systems thinking and can anticipate the second and third-order effects of a strategic decision. Proven Strategist: You have a background in management consulting, corporate strategy, or a product management role that was heavily focused on monetization and business strategy. Exceptional Communicator: You are a clear, concise writer and presenter. Problem-Solver at Heart: You are not content to simply identify problems; you are driven to design the solution and see it through. Preferred Requirements M.B.A. Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software Experience in Support, Success, or Services product management We are an equal opportunity employer and maintain a policy of non-discrimination with all employees and applicants for employment.

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