Overview

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About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team to help us ensure we can deliver success to our customers on Salesforce's latest and greatest product innovations.

Your mission is to understand strategic changes to our Salesforce products and go-to-market, define the precise implications for our Success Plans, and solve for those implications with clear, data-driven solutions. You will be the expert who ensures our service offerings remain aligned, valuable, and successful as our business evolves. You'll also be responsible for driving enhancements and innovations to the Salesforce Success Plan portfolio. In doing so, you will define the product roadmap and work with various stakeholders in sales, delivery, marketing, finance, and operations to bring products to market.

The ideal candidate has a deep understanding of the Salesforce platform, customer needs, and the specific requirements of the Success Plans. You will also be relied upon to inform and heavily influence how value is delivered to customers.

You will have the opportunity to work on some of the most complex and rewarding problems for our offers and business and be relied upon to inform and heavily influence how we deliver value to our Customers.

What You'll Do

Define product strategy and roadmap for Success Plans, ensuring alignment with business goals.

Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation.

Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market (GTM) model.

Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment.

Collaborate with cross-functional teams including GTM, product/engineering, and other CS organizations to deliver products and features to market.

Drive growth and adoption of the Success Plan offers.

Stay current on industry trends, the competitive landscape, and Salesforce's latest innovations.

Ideal Candidate Profile

Deep Salesforce Knowledge: You have a strong working knowledge of Salesforce products and a keen understanding of how enterprise software companies go to market.

A First-Principles Thinker: You excel at breaking down ambiguous, complex business problems into fundamental components and reassembling them into a data-driven solution.

A Critical Thinker: You dig deeper into the whys of issues to get to the core of the matter.

Connect the Dots: You excel at systems thinking and can anticipate second- and third-order effects of strategic decisions.

Proven Strategist: Background in management consulting, corporate strategy, or product management with monetization and business strategy focus.

Exceptional Communicator: You are a clear writer and presenter able to persuade executives and align teams on complex issues.

Problem-Solver at Heart: You design and drive solutions, not just identify problems.

Preferred Requirements

MBA

Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software

Experience in Support, Success, or Services product management

Note: This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination. All employment decisions are based on merit, qualifications, and business needs. See known rights and policy details for more information.

Compensation varies by location and other factors. For certain roles, incentive compensation, equity, and benefits may apply. Details about company benefits can be found at the following link: Salesforce Benefits.

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