Description

: Responsible for developing and guiding the implementation of the account specific business plan; achieving account profitability and sales targets; serving as the primary escalation account contact; providing account leadership and mentorship to the Regional Operations Manager (where applicable). The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives using technology and team development.

Essential Job Responsibilities

Manage and oversee all assigned GBTS accounts and personnel for clients with multiple locations regionally Oversee the regional operations manager and potentially other employees at a specific site location while maintaining indirect management at multiple locations Responsible for the indirect management of personnel, equipment and all other company assets at multiple locations Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably Develop strategies to achieve 100% client satisfaction Expected to uphold the Standards of Service and best practices developed by Epiq Strategically engage Epiq resources to support proactive solutions and industry trends with customer base Qualifications & Characteristics

Bachelor’s degree required and or relevant experience required Experience managing multi-site and multi-client operations Minimum 10 years’ experience in business process outsourcing industry Minimum 5 years’ management experience with heavy profit and loss responsibility Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint Knowledge of copy machines and utilization of typical office services equipment and technology Ability to lift or move 40 lbs. or greater Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand or sit for an extended period of time Candidates must reside in New York, Boston, Philadelphia or Washington DC Metro Areas The Compensation range for this role is 125,000 to 150,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. Click to learn about Epiq's Benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.