Chick-fil-A Copley Square Operations Director

Matt DeMichele-Rigoni is an Owner/Operator with rapid success. He was recently selected by Chick-fil-A, Inc as the Rookie of the Year for the Northeast Region. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation. Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years. Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022). Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024.

Value and Appreciate Employees:

• Health Insurance
• Paid Vacation
• 401(k)
• Paid Parking
• Uniform Stipend
• Never work on Sundays
• Excellent Career Advancement Opportunities
• Overtime Available

Opportunity:

We are looking for an enthusiastic Operations Director to join our team at Chick-fil-A. This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. As the Director of Digital Operations and Mobile Ordering, you will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.

Your Impact:

• Delivering operational excellence & coordinating with other leaders to deliver remarkable results across all areas of the restaurant
• Building high-performance teams, identifying and coaching leaders for both Front of House and Back of House operations
• Managing a team of 100+, creating an inspiring vision, coaching and holding people accountable to high standards
• Increasing profitability through implementing procedures to reduce costs, increase productivity, & promote sales
• Maintaining a work environment that ensures and promotes food & team safety
• Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals

Background Profile:

• 2 years of Leadership experience
• Tech Savvy is a MUST!
• Bilingual (preferred)
• High Volume experience (preferred)
• Proven track record of developing others
• Passion for Chick-fil-A's values

Apply now and you will be contacted ASAP.