Overview

General Summary: Under the direction of the Associate Vice Chancellor for Administration & Finance, in the Campus Services area of the Administration & Finance Division, the incumbent will manage operations in the units of Events, Dining, and Bookstore. The incumbent will manage contracts, develop staff, and implement policies and procedures to manage the business of each area to goals established by the University and VCAF leadership.

Responsibilities

Examples of Duties include:

• Manage vendor contracts for residential and retail dining (currently management fee-based).
• Ensure vendor compliance with contracted terms and conditions.
• Collaborate with vendor staff to maintain residential, retail, event, and catering dining programs at high standards of quality, efficiency, and affordability.
• Review and approve data and reports with the vendor that support management fees paid.
• Evaluate proposed vendor contract extensions or lead a competitive bid process for the 2027 contract end.
• Oversee management of residential meal plan billing and vendor catering accounts receivable.
• Plan and oversee any refresh of concepts and space of retail, residential, event, and catered dining operations with the vendor and VCAF leadership.
• Expand dining business for the campus and the vendor through additional offerings, venues, events, and partnerships with outside entities.
• Collaborate and coordinate with vendor, residence hall third-party operator, and internal departments on all related dining issues.

• Manage Event Services department:
• Refocus the mission of the department toward activating the campus year-round with events that serve the community and increase revenue to the campus.
• Manage & build Event Services into a consolidated, concierge-type Events operation.
• • Develop and implement workflow for Event Services to become the starting point for all campus events (except Commencement/Chancellor and Advancement events) and incorporate opportunities for other auxiliary services to be offered to clients in a seamless fashion.
  • Consolidate as much campus space into scheduling software that can be rented when not in use by the university.
  • Coordinate logistics with Registrar, Athletics, COCM, and others on campus to utilize all available spaces and times.
  • Consolidate sales, scheduling, delivery of services and billing from all campus auxiliaries to clients into one bill.
  • Improve business processes with updated or new software systems, accounting (billing and chargeback) processes, marketing, reporting, and information sharing.

• Develop and implement an events marketing strategy.
• • Web-based booking application to allow potential clients to see and evaluate options and pricing for food, lodging (Residence Hall plus private), and other offerings (print, marina, parking) to begin planning and costing an event.

• Coordinate with Facilities and Student Affairs to manage the bookstore contract.
• Ensure vendor compliance with contracted terms and conditions.
• Engage in a competitive bid process for the 2027 contract end.
• Return and maintain the operation to or at financial break-even or better annually.
• Collaborate with UMB Marketing & Student Affairs on merchandising and student desires for the bookstore; expand availability and adoption of digital student classroom support materials with faculty.
• Plan and oversee any refresh of the concept and space of the bookstore campus center operations from Events Services.

• Other duties: Manage one financial operations staff person in addition to the Director of Event Services and overseeing contractual services.
• All other duties as assigned by the Associate & Vice-Chancellors of Administration & Finance.

Qualifications

• Bachelor's degree in Accounting, Business, Management, Economics, or a related field, required.
• Minimum of seven (7) years of professional management experience in a large business environment, with operational and fiscal responsibilities.
• Experience working and presenting to executive-level managers and staff.
• High level of proficiency in Microsoft Office products.

Preferred Qualifications

• Experience in higher education, government and/or other highly regulated/unionized environments.
• Master's degree in a related field with greater than 10 years of similar work experience.
• Other Knowledge, Skills and Abilities:
  • Ability to work successfully in a diverse environment and complex organizational structure.
  • Ability to manage multiple and complex projects while adhering to deadlines; maintain confidentiality around analysis and decision-making.
  • Ability to gather and incorporate data from different sources into one analysis.
  • Strong ability to develop regular and ad hoc reports of business and financial information on actual activities, market trends, and opportunities/risks.
  • Mastery of charting, graphing and other visual methods to show the impact of analysis.
  • Strong organizational and problem-solving skills; proficiency in large administrative database software systems.
  • Strong statistical and analytical skills; strong oral, written, and visual communication skills.

Application Instructions

Please apply online with your resume, cover letter and a list of three references. Review of candidates will begin following the application closing date.

Salary Range: Commensurate with experience

This is a non-union exempt position.

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HR@umb.edu or 617-287-5150.