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Job Category: Customer Success
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Details The Salesforce Success Plan Sales team is seeking an outstanding leader to join our AMER team. The successful candidate will lead a specialist sales team in growing the Success Plan to every Salesforce license opportunity, and collaborating tightly with core sales and other collaborators like the Account Success teams. This individual will be responsible for forecasting, developing, communicating, and delivering a sales strategy while for a portion of the AMER market.
The role can be located within metro areas of key Salesforce Hub offices.
Duties & Responsibilities: Driving bookings and exceeding ACV targets to grow the Success Plans business
Accurate reporting on sales activity and forecasting to senior sales management
Build relationships with Sales leadership, including SVPs, AVPs and RVPs, to review territory performance and identify strategies and opportunities for Success Plan sales.
Built relationships with regional programs teams to drive Success programs
Creating and gaining executive agreement on a Success Plan sales strategy that is co-owned by the core license sales and The Success organizations
Engaging at the C-level in customer organizations to position the value of targeted success plans
Developing a winning team, including recruiting, hiring, and developing sales talent
Coaching direct reports on strategies to drive bookings
Driving operational excellence within the Sales team
Position and drive Success Plans internal enablement programs, including content creation and internal training.
Evangelize Customer Success internally and externally.
Minimum Requirements: Demonstrated experience leading a high growth $1B+ portfolio of sales focused customers
Experience working within the software/infrastructure/platform (SaaS, IaaS, PaaS) space
Previous experience managing and growing sales teams
Proven people leadership skills to develop, drive, and motivate managers.
Consistent track record of accomplishment in successfully managing a services, and support sales organization.
Demonstrated ability to create and communicate a clear and inspiring vision for growth.
Capable of maturing a high-growth business and teams.
Ability to collaborate and influence in a "win as a team" environment, effectively working with senior executives in a matrix organization
5+ yrs Previous experience managing a team of quota carrying sales reps.
Preferred Requirements: Deep executive sales experience
Extensive experience with Global teams, both internal and external
Demonstrated ability to strategize and implement
Strong leadership capabilities
Experience in sales coaching and mentoring
Ability to operate effectively in a fast-paced, team environment
Has a strong drive for results
Strong engagement and communication skills
Consultative selling experience
Can collaborate and influence in a "win as a team" environment
Resourceful
Is a trusted advisor to the customers and colleagues
Strong intuition for business
Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers.
Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
For New York-based roles, the base salary hiring range for this position is $236,600 to $379,820. For California-based roles, the base salary hiring range for this position is $236,600 to $379,820. For Illinois based roles, the base salary hiring range for this position is $236,600 to $379,820.
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