Director, Software Engineering (Growth + Insights)

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. PagerDuty is trusted by many Fortune 500 and Fortune 100 companies and is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is actively seeking a Director of Software Engineering – Growth + Insights to lead engineering teams powering PagerDuty’s commercial growth. This role will shape and scale the engineering culture as PagerDuty grows, building and iterating on customer-facing services that drive adoption, expansion, and lasting value.

This role is expected to work from the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model.

Key Responsibilities:

• Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
• Partner with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
• Build, mentor and retain high-performing engineering teams, fostering a culture of innovation, collaboration, and excellence.
• Foster a strong product and engineering partnership by establishing shared goals, clear communication, and a culture of mutual trust and respect.
• Own the stability and scalability of production systems critical to customer growth and commercial performance.

Basic Qualifications:

• 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams.
• Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
• Proven experience leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent.
• Ability to balance short-term delivery with long-term investments that support revenue growth and product innovation.
• Strong executive presence with proven ability to:
• Partner across sales, marketing, and product to drive commercial success.
• Translate business needs into scalable engineering solutions.
• Deliver measurable outcomes with urgency in a high-growth environment.

Preferred Qualifications:

• Background in commercial SaaS, product-led growth, or customer-facing systems.
• Direct experience owning production systems tied to customer onboarding, growth, or billing.
• Innovative thinker with a can-do attitude and positive change leadership.
• Bachelor’s Degree in Computer Science, Engineering, or a related field.

The base salary range for this position is 212,000 - 356,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range reflects the minimum and maximum base salary for newly hired employees for the position and may vary based on location, knowledge, skills, and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. If this role isn’t right for you, sign up for job alerts.

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We cannot employ candidates residing in certain regions; location restrictions apply based on role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. Leadership expectations and competencies guide managers in driving performance and engagement.

What we offer

Our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Country-specific offerings are described on our benefits site.

Your package may include:

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Wellness days and company-wide paid time off
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. is a global leader in digital operations management and the PagerDuty Operations Cloud platform. Trusted by many Fortune 500/Forbes AI 50 and Fortune 100 companies, PagerDuty enables resilient and efficient digital operations.

PagerDuty is a Great Place to Work-certified and recognized in multiple workplace awards. Connect with us on our careers site and social channels.

Equal Opportunity

PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability. If you require accommodations, please contact accommodation@pagerduty.com.

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