Overview

PagerDuty is seeking a Director, Software Engineering - Growth + Insights to lead a team of engineers powering PagerDuty’s commercial growth. You will shape and scale the culture as PagerDuty grows, building and iterating on customer-facing services that drive adoption, expansion, and lasting value. This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model.

Responsibilities

• Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
• Collaborate with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
• Build, mentor and retain high-performing engineering teams, fostering a culture of innovation, collaboration, and excellence.
• Establish a strong product and engineering partnership with shared goals, clear communication, and a culture of mutual trust and respect.
• Own the stability and scalability of production systems critical to customer growth and commercial performance.

Qualifications

• 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams.
• Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
• Proven success leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent.
• Ability to balance short-term delivery with long-term investments that support revenue growth and product innovation.
• Strong executive presence with the ability to:
• Partner across sales, marketing, and product to drive commercial success.
• Translate business needs into scalable engineering solutions.
• Deliver measurable outcomes with urgency in a high-growth environment.

Preferred Qualifications

• Background in commercial SaaS, product-led growth, or customer-facing systems.
• Direct experience owning production systems tied to customer onboarding, growth, or billing.
• Innovative thinker with a can-do attitude and a positive approach to change.
• Bachelor’s Degree in Computer Science, Engineering, or a related field.

Compensation and Benefits

The base salary range for this position is 212,000 - 356,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Base salary ranges are determined by role, level, and location and reflect the minimum and maximum base salary we expect to pay newly hired employees for the position. Your recruiter can share more about the specific offerings and location-based salary range during the hiring process.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform for business resilience and operational efficiency. PagerDuty is trusted by a large portion of the Fortune 500 and Fortune 100. We are recognized for workplace and product excellence and are committed to delivering always-on digital experiences.

EEO and Accommodations

PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. If you require accommodation during the application process, please email accommodation@pagerduty.com.

Location and Work Model

PagerDuty operates a hybrid work model with offices in multiple cities. Some location restrictions apply by role; candidates must reside in an eligible location as defined by the role.