Director Of Social Media
As the Director of Social Media, you will lead activity across our Healthfirst social platforms, with a focus on our priority channels: LinkedIn, Facebook and YouTube. You will build a vision for our brand in Social and have responsibility for both enhancing our foundation (e.g., channel strategy, community management, performance optimization) and spearheading development of content that connects with our target audience and prompts action. This role will report to the Vice President of Corporate Communications and manage 1-2 direct reports.
Role & Responsibilities
Develop a vision and strategy that differentiates Healthfirst on our social media channels (LinkedIn, Facebook, Instagram, WeChat, YouTube), aligned with the company's brand, reputation and business goals
Define annual objectives for social media channels and measurement plan
Lead content strategy to support key initiatives (e.g., marketing acquisition campaigns, community programs, business and leadership news, etc.) with exceptional writing and content development skills
Lead the strategy and execution of social media campaigns (paid and organic)
Manage all social media content calendars and will be responsible for the proactive ideation and creation of content
Oversee monthly, and quarterly analytics reporting, providing clear insights to working teams, setting realistic project goals, and creating up-to-date benchmarking
Work cross-functionally to support teams including Marketing, Customer Experience, Operations, Government Relations
Work closely with Creative and Production teams, ensuring our brand voice is consistent and collaborating to advance content that is visually engaging
Continuously improve content concepts and social media strategies by analyzing content performance metrics, evaluating the competitive social and digital landscape, and embracing the latest features across various digital platforms
Inform the broader team on evolving best practices, trends and opportunities across all social media platforms that will influence other communications channels
Cultivate and maintain solid relationships with media partners, such as TikTok, Facebook, Instagram, Twitter, Google/YouTube, and more
Continuously monitor social media for community management opportunities
Manage 1-2 direct reports
Minimum Qualifications
Bachelor's degree in communications, marketing, digital, business or health/science-related field or equivalent experience.
Minimum 8 years of demonstrated social media experience in a highly regulated industry
3-5 years of management experience
Proven success writing for social and online audiences and track record of results
Strong interpersonal skills: experience working across matrixed organizations to inform and produce content
Hands-on experience creating social media campaigns and optimizing performance
Deep understanding of key short-term and long-term KPIs and measuring social success
Data-first thinker with a pulse on what's working, what's not and the ability to explain why
and collaborate on improvement as needed
Strong curiosity and interest in continuous learning and staying up to date on online trends and audience behavior
Video production experience and familiarity with editing and creator tools for social platforms
Deep understanding of key short-term and long-term KPIs and measuring social success
Strong organization skills and ability to balance attention to detail while staying focused on the big picture
Self-starter; ability to advance strategy independently
Comfortable navigating ambiguity and excellent judgement
Preferred Qualifications
Master's degree in communications, marketing, digital, business or health/science-related field or equivalent experience
10+ years of experience managing social media strategy and execution in a highly regulated industry
7 years of management experience
We are an equal opportunity employer. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.
All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
Greater New York City Area (NY, NJ, CT residents): $150,800 - $230,690
All Other Locations (within approved locations): $124,400 - $190,315
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.