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Job Overview:

The Overnight Operations Manager is responsible for the successful operation and administration of hotel departments to include front office, bell desk, concierge, housekeeping, laundry, security, and retail departments during night operations. The Overnight Operations Manager must ensure that all departments are continually balanced while focusing on providing exceptional experience to every guest and maximizing department profitability at the same time. This position is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service during nighttime operation. The Overnight Operations Manager will achieve the desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff.

Qualifications:

Execute department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues.

Work collaboratively with all supervisors and managers to continually enhance and advance the hotel’s goals and operations. Ensure the overnight operations staff, supervisors are properly trained to standards and able to carry out the operations of each function of their department. Review guests’ and employees’ needs and respond promptly. Ensure that the guest experience is pleasant and positive for overnight operations. Maintain complete knowledge of all operations department policies/service procedures. Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements. Review and respond to daily operational demands as it relates to the hotel. Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected. Ensure that guest requests are accommodated expediently and courteously. Ensure that an accurate inventory needs. Review status of assignments and any follow-up action with management and/or on-coming shift supervisor. Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program.

Experience, Education, & Licensure:

Bachelor’s degree in a related field from an accredited university/college or High school diploma or equivalent plus at least three (3) years of related experience or any equivalent combination of education and experience that provides the above skills, knowledge and abilities. Experience with OPERA preferred. Night Audit beneficial. Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems preferred.

Company Description

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at The Mission Inn Hotel & Spa by 2x Get notified about new Director of Operations jobs in Riverside, CA . Center Operations Director - San Bernardino San Bernardino, CA $75,524 - $99,694 3 weeks ago Riverside, CA $188,000 - $230,000 1 month ago San Bernardino, CA $7,500 - $9,000 3 weeks ago Director of Operations (Mechanical HVAC) Riverside, CA $104,504 - $118,504 1 day ago Assistant Director of HR, Facilities Services Riverside County, CA $90,400 - $169,000 3 weeks ago Senior Director, University Safety Operations Claremont, CA $68,640 - $75,000 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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