Who we are :

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. IHCS provides an Integrated Delivery System in the home setting, including DME, Respiratory, Home Health, and Home Infusion services. We have a network of Medicare and Medicaid Certified and Accredited providers available 24/7 to meet our patients' needs. Our mission is to deliver high-quality in-home care services that improve and enhance our patients' daily lives, with our patients being our top priority. With over 30 years of experience, we are a trusted leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about leading and motivating teams, this opportunity is for you. We want to hear from you! Join us as we strive for excellence through teamwork. We are committed to delivering exceptional patient care through Customer Service, Proven Outcomes, and Seamless Care. Full-time position with a competitive compensation package, including: Medical, Vision, Dental, Short- and Long-term insurance 6+ days of holiday pay 15+ days of PTO Employer-paid life insurance 401K with employer contribution Wellness program with rewards Employee recognition programs Hybrid remote/telecommute work schedule What will you be doing : The Director of Operations provides strategic and operational leadership for critical service functions within a Third-Party Administrator (TPA) environment at IHCS in Florida and Clinical Medical Services (CMS) in Puerto Rico. Responsibilities include managing service request intake, utilization management, staffing assessments, streamlining operations, verifying home health start of care (SOC), confirming DME delivery, and resolving customer escalations. The role also involves leading new client implementations, improving operational efficiencies, coordinating with project management, implementing new solutions, and ensuring efficient onboarding aligned with client expectations. What will you come with : Bachelor's degree in healthcare administration or related field (Master's preferred) 3-5 years of operations leadership experience in healthcare, managed care, or TPA Experience with client implementation and onboarding Strong understanding of utilization management, medical necessity, and regulatory compliance (CMS, NCQA, URAC) Skills in workflow design, metric tracking, and performance improvement (Lean/Six Sigma a plus) Proficiency in Microsoft Office and data dashboards (Word, Excel, PowerPoint) Excellent leadership, problem-solving, and decision-making skills Strong communication and interpersonal abilities for collaboration Join our team as we strive for excellence through teamwork, where our patients are #1! IHCS is an equal opportunity employer, celebrating diversity and committed to inclusion for all employees. Equal Opportunity Employer This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

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