Director of Home Care & Residential Services

Director of Home Care & Residential Services - RN

New Today

Director of Home Care & Residential Services - RN

Location: Columbus, OH
Classification: Full-Time | Exempt

Are you a proven leader with a passion for senior care and operational excellence?
Join Visiting Angels Columbus West, a top-rated home care agency, as our Director of Home Care & Residential Services. This is a high-impact leadership opportunity to oversee agency operations and play a key role in launching a new 16-bed residential assisted living facility in 2025.

We are seeking a strategic, compassionate professional who can lead a high-performing team, ensure compliance and quality care, and drive the growth of both our home care services and new residential program.

Why Join Visiting Angels Columbus West

Purpose-Driven Work
Make a difference in the lives of seniors and their families by overseeing the delivery of personalized, high-quality care.
Leadership Opportunity
Lead a growing team across two care models-home care and residential assisted living-shaping the culture and systems from the ground up.
Collaborative Culture
Join a tenured and mission-aligned leadership team that values accountability, innovation, and relationship-based care.
Room to Grow
Contribute to long-term strategy, drive operational improvements, and be a key player in our next chapter of expansion.

Key Responsibilities

Oversee all aspects of home care operations: staffing, scheduling, compliance, client intake, care management, and client satisfaction
Lead the development, implementation, and continuous improvement of caregiver training, onboarding, and retention strategies
Manage and coach office staff, Client Care Managers, and caregivers; conduct performance evaluations and provide ongoing feedback
Lead the planning, licensing, and operational launch of a new 16-bed residential assisted living home in 2025
Monitor and report on Key Performance Indicators (KPIs) to ensure service quality, financial performance, and team engagement
Ensure regulatory compliance across all services (home care and residential), including licensure, inspections, and standards of care
Maintain strong relationships with clients, families, caregivers, and community partners
Manage financial performance including budget oversight, billing, payroll, and vendor coordination
Respond to on-call evening and weekend demands as part of a shared leadership rotation

Qualifications

Bachelor's degree in Business Administration, Healthcare Management, or a related field required
Minimum 5 years of leadership experience in home care, senior living, hospice, or a healthcare operations setting
Proven track record in staff development, compliance oversight, and financial management
Experience with scheduling platforms, CRM/EMR systems, and Microsoft Office
Strong leadership presence, high emotional intelligence, and ability to manage change
Clear and professional communication skills, both written and verbal
Ability to problem-solve, think critically, and make informed decisions
Must have reliable transportation and be available to support the business outside standard office hours when needed

We Offer

Competitive salary with performance-based bonus potential
401(k) retirement plan
Paid time off and holidays
Supportive leadership team and positive workplace culture
A meaningful opportunity to lead a mission-driven organization and expand your impact in senior care

Apply

Location:: Columbus
Job Type:: FullTime

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