Director of Home Care & Residential Services - RNLocation: Columbus, OHClassification: Full-Time | ExemptAre you a proven leader with a passion for senior care and operational excellence?Join Visiting Angels Columbus West, a top-rated home care agency, as our Director of Home Care & Residential Services. This is a high-impact leadership opportunity to oversee agency operations and play a key role in launching a new 16-bed residential assisted living facility in 2025.We are seeking a strategic, compassionate professional who can lead a high-performing team, ensure compliance and quality care, and drive the growth of both our home care services and new residential program.Why Join Visiting Angels Columbus WestPurpose-Driven WorkMake a difference in the lives of seniors and their families by overseeing the delivery of personalized, high-quality care.Leadership OpportunityLead a growing team across two care models-home care and residential assisted living-shaping the culture and systems from the ground up.Collaborative CultureJoin a tenured and mission-aligned leadership team that values accountability, innovation, and relationship-based care.Room to GrowContribute to long-term strategy, drive operational improvements, and be a key player in our next chapter of expansion.Key ResponsibilitiesOversee all aspects of home care operations: staffing, scheduling, compliance, client intake, care management, and client satisfactionLead the development, implementation, and continuous improvement of caregiver training, onboarding, and retention strategiesManage and coach office staff, Client Care Managers, and caregivers; conduct performance evaluations and provide ongoing feedbackLead the planning, licensing, and operational launch of a new 16-bed residential assisted living home in 2025Monitor and report on Key Performance Indicators (KPIs) to ensure service quality, financial performance, and team engagementEnsure regulatory compliance across all services (home care and residential), including licensure, inspections, and standards of careMaintain strong relationships with clients, families, caregivers, and community partnersManage financial performance including budget oversight, billing, payroll, and vendor coordinationRespond to on-call evening and weekend demands as part of a shared leadership rotationQualificationsBachelor's degree in Business Administration, Healthcare Management, or a related field requiredMinimum 5 years of leadership experience in home care, senior living, hospice, or a healthcare operations settingProven track record in staff development, compliance oversight, and financial managementExperience with scheduling platforms, CRM/EMR systems, and Microsoft OfficeStrong leadership presence, high emotional intelligence, and ability to manage changeClear and professional communication skills, both written and verbalAbility to problem-solve, think critically, and make informed decisionsMust have reliable transportation and be available to support the business outside standard office hours when neededWe OfferCompetitive salary with performance-based bonus potential401(k) retirement planPaid time off and holidaysSupportive leadership team and positive workplace cultureA meaningful opportunity to lead a mission-driven organization and expand your impact in senior care