Director, Engineering Strategy & Operations

The Director of Engineering Operations is a senior leadership role focused on driving operational excellence across the engineering organization. This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high‑quality outcomes, and align with broader company objectives.

Responsibilities

• Foster a culture of engineering excellence, continuous learning, and customer‑first problem solving.
• Build pathways for engineers to progress from onboarding to technical leadership in the field.
• Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices, guardrails, and product roadmaps.
• Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high‑impact customer engagements.
• Evaluate program outcomes using data‑driven insights to guide decision‑making and refine future strategies.
• Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements.
• Partner with Customer Success and Professional Services to define technical handoffs and ensure long‑term customer success.
• Serve as the technical escalation point for complex deployments and customer technical blockers.

Qualifications

• 12+ years of Operational & Program Engineering leadership experience in SaaS or enterprise software environments (not purely software engineering leadership experience).
• Past consulting experience highly preferred.
• Experience scaling engineering teams and operations in fast‑paced environments with background in change management and scaling operational frameworks.
• Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices.
• Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.
• Operational mindset with experience scaling global programs and managing technical processes.
• Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).

Benefits

Our benefits and resources support you to find balance and be your best. We offer medical, dental, vision, mental health support, paid parental leave, 401(k), employee stock purchase program, and more.

Equal Opportunity

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We take a fair, merit‑based approach and do not discriminate on any protected characteristic.