Director, Engineering Strategy & Operations

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*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySoftware EngineeringJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Director of Engineering Operations is a senior leadership role focused on driving operational excellence across the engineering organization. This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high-quality outcomes, and align with broader company objectives. We are seeking a seasoned Operations Director to lead the growth and scale of Salesforce’s Forward Deployed Engineers (FDE) Program. As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform. You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions. Your efforts will lay the groundwork for how FDEs drive platform adoption, enhance technical health, and accelerate customer time-to-value in the field. This is a hands-on leadership position that blends strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product & Engineering, Customer Success, and Professional Services to instill engineering rigor and deliver impactful solutions across industries and Salesforce Cloud.## ### **Engineering Leadership & Enablement*** Lead and grow a team of technical enablement leads and program managers responsible for onboarding and scaling FDEs globally.* Foster a culture of engineering excellence, continuous learning, and customer-first problem solving.* Provide technical mentorship and architectural guidance to new and existing FDEs.* Build pathways for engineers to progress from onboarding to technical leadership in the field.### **Program & Technical Strategy*** Define the technical vision for the Engineering program, ensuring alignment with Salesforce platform best practices, guardrails, and product roadmaps.* Build scalable onboarding, training, and certification programs to equip FDEs with deep Salesforce technical expertise across the platform, Revenue Cloud, and Industries solutions.* Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements.* Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks across the FDE community.* Evaluate program outcomes using data-driven insights to guide decision-making and refine future strategies.### **Cross-Functional Collaboration*** Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements.* Partner with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success.* Serve as the technical escalation point for complex deployments and customer technical blockers.## **Requirements*** 12+ years of Operational & Program Engineering leadership experience in SaaS or enterprise software environments (not purely software engineering leadership experience).* Past consulting experience highly preferred.* Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks.* Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices* Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks.* Operational mindset with experience scaling global programs and managing technical processes.* Excellent communication and leadership skills with the ability to influence senior engineers, product teams, and customer stakeholders.**Education*** Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience ) \*LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.### ### ### ### ### ### For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.### ### #J-18808-Ljbffr
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Location:
Palo Alto
Salary:
$250,000 +
Job Type:
FullTime
Category:
Engineering

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