Job Title: Complex Director of Housekeeping

Location: EnVue Autograph Collection– Weehawken, NJ

Department: Housekeeping

Reports To: General Manager

FLSA Status: Exempt

Position Type: Full-Time

Position Summary: The Complex Director of Housekeeping is a senior leadership role responsible for overseeing all housekeeping operations for the EnVue Autograph Collection hotel. This includes guest rooms, public areas, back-of-house, restaurant outlets, and event spaces. The ideal candidate will ensure a consistent, exceptional level of cleanliness, organization, and service that aligns with Marriott's Autograph Collection brand standards, while maintaining compliance with safety and labor regulations, including in a unionized work environment.

Key Responsibilities: Leadership & Team Management:

Lead, coach, and manage the housekeeping team, including managers, supervisors, room attendants, housemen, public area attendants, and laundry staff.

Foster a culture of accountability, high performance, and collaboration across both hotel and restaurant spaces.

Manage departmental staffing, scheduling, payroll, evaluations, and progressive discipline.

Ensure union contract compliance and maintain positive labor relations through active communication and fair practice.

Operational Oversight:

Maintain highest standards of cleanliness in guest rooms, corridors, back-of-house, restaurant outlets, public spaces, and event venues.

Collaborate closely with Engineering, Front Office, Food & Beverage, and Sales to align service delivery with guest expectations and event requirements.

Conduct daily inspections to ensure adherence to brand, safety, and health standards.

Oversee laundry operations for guest linens, uniforms, and restaurant needs.

Implement and maintain standard operating procedures (SOPs), checklists, and room inspection protocols.

Financial & Administrative Management:

Develop and manage the housekeeping department's annual budget, including forecasting, labor control, inventory, and cost management.

Maintain appropriate par levels of linen, supplies, and cleaning materials.

Approve and track departmental expenses; ensure cost-efficiency in all operations.

Analyze labor productivity and implement process improvements as needed.

Training & Compliance:

Ensure all associates are trained on cleanliness protocols, safety, chemical handling (OSHA), and guest service standards.

Partner with Human Resources to onboard and continuously develop the team through ongoing training and development plans.

Uphold Marriott Autograph Collection brand standards through quality assurance and internal audits.

Guest Experience:

Collaborate with Guest Services and Front Office teams to promptly address guest feedback, room issues, and service recovery.

Champion the hotel's cleanliness and service scores by maintaining a proactive and detail-oriented approach.

Ensure seamless communication and coordination for VIP guests, group events, and special requests.

Qualifications:

Bachelor's degree in Hospitality Management or related field preferred.

Minimum 5–7 years of housekeeping leadership experience in an upscale, full-service hotel; union hotel experience strongly preferred.

Demonstrated ability to lead large, diverse teams in a fast-paced environment.

Strong knowledge of OSHA standards, chemical safety, and hospitality cleanliness protocols.

Proficiency in property management systems (PMS), housekeeping software (such as HotSOS, Quore), and Microsoft Office Suite.

Excellent communication, organizational, and conflict resolution skills.

Ability to work flexible schedules, including weekends and holidays.

Physical Requirements:

Ability to stand or walk for extended periods.

May be required to lift up to 30 pounds and push/pull heavy carts.

Must be able to navigate guest floors and service areas frequently throughout the day.

Working Conditions:

Operates in a luxury hotel and rooftop restaurant setting.

Requires regular interaction with unionized staff, hotel guests, VIPs, and cross-functional teams.

Exposure to cleaning chemicals, laundry machinery, and back-of-house environments.