Complex Director of Housekeeping

The Complex Director of Housekeeping is a senior leadership role responsible for overseeing all housekeeping operations for the EnVue Autograph Collection hotel. This includes guest rooms, public areas, back-of-house, restaurant outlets, and event spaces. The ideal candidate will ensure a consistent, exceptional level of cleanliness, organization, and service that aligns with Marriott's Autograph Collection brand standards, while maintaining compliance with safety and labor regulations, including in a unionized work environment.

Key Responsibilities

Leadership & Team Management:

• Lead, coach, and manage the housekeeping team, including managers, supervisors, room attendants, housemen, public area attendants, and laundry staff.
• Foster a culture of accountability, high performance, and collaboration across both hotel and restaurant spaces.
• Manage departmental staffing, scheduling, payroll, evaluations, and progressive discipline.
• Ensure union contract compliance and maintain positive labor relations through active communication and fair practice.

Operational Oversight:

• Maintain highest standards of cleanliness in guest rooms, corridors, back-of-house, restaurant outlets, public spaces, and event venues.
• Collaborate closely with Engineering, Front Office, Food & Beverage, and Sales to align service delivery with guest expectations and event requirements.
• Conduct daily inspections to ensure adherence to brand, safety, and health standards.
• Oversee laundry operations for guest linens, uniforms, and restaurant needs.
• Implement and maintain standard operating procedures (SOPs), checklists, and room inspection protocols.

Financial & Administrative Management:

• Develop and manage the housekeeping department's annual budget, including forecasting, labor control, inventory, and cost management.
• Maintain appropriate par levels of linen, supplies, and cleaning materials.
• Approve and track departmental expenses; ensure cost-efficiency in all operations.
• Analyze labor productivity and implement process improvements as needed.

Training & Compliance:

• Ensure all associates are trained on cleanliness protocols, safety, chemical handling (OSHA), and guest service standards.
• Partner with Human Resources to onboard and continuously develop the team through ongoing training and development plans.
• Uphold Marriott Autograph Collection brand standards through quality assurance and internal audits.

Guest Experience:

• Collaborate with Guest Services and Front Office teams to promptly address guest feedback, room issues, and service recovery.
• Champion the hotel's cleanliness and service scores by maintaining a proactive and detail-oriented approach.
• Ensure seamless communication and coordination for VIP guests, group events, and special requests.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 57 years of housekeeping leadership experience in an upscale, full-service hotel; union hotel experience strongly preferred.
• Demonstrated ability to lead large, diverse teams in a fast-paced environment.
• Strong knowledge of OSHA standards, chemical safety, and hospitality cleanliness protocols.
• Proficiency in property management systems (PMS), housekeeping software (such as HotSOS, Quore), and Microsoft Office Suite.
• Excellent communication, organizational, and conflict resolution skills.
• Ability to work flexible schedules, including weekends and holidays.

Physical Requirements

• Ability to stand or walk for extended periods.
• May be required to lift up to 30 pounds and push/pull heavy carts.
• Must be able to navigate guest floors and service areas frequently throughout the day.

Working Conditions

• Operates in a luxury hotel and rooftop restaurant setting.
• Requires regular interaction with unionized staff, hotel guests, VIPs, and cross-functional teams.
• Exposure to cleaning chemicals, laundry machinery, and back-of-house environments.