NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts This role will cover potentially 16 shifts Weekend, Nights, and Holidays 4p - 12a , 12a - 8a All 3 Tours on the weekend Duties & Responsibilities Scope of Responsibilities Under the general supervision of the Director, provides weekday, weekend and holiday coverage for the office of the Administrator on Duty (AOD). The AOD represents the Executive Director and cabinet level leadership during off-tour operations. Major Duties: May be required to cover nights, weekends and holiday shifts. Collaborates effectively with AOD colleagues: Handoff of significant hospital-wide, patient and visitor concerns. Communicates with Nursing ADNs and Senior Leadership as needed. Resolve conflicts involving patient, family, visitors, staff and external agents. Serve as first line on-call for problem resolution. Responsible for coordinating Incident Command Center activities during HICS disaster alert whether virtual or actual. Activates Incident Command Center for internal or external disasters, in conjunction with Executive Leadership. Responsible for hospital operations outside of normal business hours. Serves as on-site liaison with senior management and departmental administrative staff. Onsite liaison to Risk Manager for significant patient safety concerns and issues containing legal implications. Onsite liaison for media inquiries under the direction of the Public Affairs Department. Onsite liaison with H+H Leadership as necessary and appropriate. Responsible for engaging the Administrator on Call (AOC) for senior level guidance and support, as a means of escalating challenging situations. Ensures safety and continuity of hospital operations outside of normal business hours through material, equipment and labor resource management as necessary and appropriate. Facilitates external agency operation onsite when appropriate. Ensures timely patient flow (admissions, discharges, and inter-facility transfers) Responsible for facilitating management huddles to ensure effective communication and resolution of ongoing and significant issues involving hospital operations. Minimum Qualifications 1. Master’s degree from an accredited college or university with a specialization in hospital administration, health care administration, public health or a related discipline; or 2. Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above, and one (1) year of administrative experience; or 3. An equivalent combination of training, college education and experience in related fields. Department Preferences The following list are preferred by the department: Manages the coordination, administration and oversight of Bellevue Hospital’s Quality capacity building programs Coordinates day-to-day logistics for QI capacity-building programs, including but not limited to the Quality Academy, Healthcare Administration Scholars Program (HASP), and Clinical Leadership Fellowship. Supports hospital leadership in establishing and maintaining mechanisms to periodically review the programs’ effectiveness, including designing surveys and performance audits; administers program surveys to program participants, mentors and facilitators; assists with basic analysis or summary reports. Makes data-driven recommendations for improvements in design and execution of capacity-building program models at Bellevue Hospital. Provides support to the Quality Assurance and Performance Improvement (QAPI) Department, including logistics and project execution as needed. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs