University of Memphis Career OpportunitiesAssistant Athletic Director, Ticket Operations & Customer Relations Advertised Title Assistant Athletic Director, Ticket Operations & Customer Relations Campus Location Campus Location Main Campus (Memphis, TN) Position Number Position Number 022527 Category Category Staff (Hourly/Monthly) Department Minimum Position Qualifications Bachelor’s Degree in relevant area and five (5) years of appropriate experience; or Master’s Degree in relevant area and three (3) years of appropriate experience. Must be able to comply with University, department, conference, and NCAA policies and procedures.

Make your application after reading the following skill and qualification requirements for this position.

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Special Conditions Experience in a Division 1 Athletic Ticket Office preferred. Experience using Paciolan ticket software preferred. Work Schedule Monday – Friday

8:00 a.m. to 4:30 p.m.

Will require nights and weekends. Posting Date Posting Date 07/22/2025 Closing Date Open Until Screening Begins Yes Hiring Range Hiring Range $70,000 - $75,000 per year Full-Time/Part-Time Working Conditions While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Additional Working Conditions Special Instructions to Applicants All applications must be submitted online at workforum.memphis.edu.

Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.

Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview. Is this posting for UofM employees only? Is this posting for UofM employees only? No Positions Supervised Assistant Director, Customer Relations Assistant Director, Ticket Operations Temporary and Student Workers Knowledge, Skills, and Abilities Experience using Paciolan ticket software. Ability to communicate both verbally and in writing. Ability to supervise a high-paced environment. Additional Position Information Benefits of Employment (Applies to full-time, non-police employees only) Job Duties Duties & Responsibilities Ticket Operations Responsible for the creation of products sold through Pacialon, which includes but is not limited to season tickets, single-game tickets, event registrations, memberships, donations, multi-product packages, and specialty items. Create and maintain event/product creation and event/product testing manuals for all events, products, and memberships assigned to this position. Responsible for fulfillment and allocation of tickets to home and away contests. Monitors ticketing policies and procedures Supervises and manages all daily operations of ticket office including ticket sales, parking passes, complimentary tickets and reports. Must follow NCAA Rules and regulations Duties & Responsibilities Financial Operations Accounts for all monies received and all charges to internal departments; manages receipt and deposit of funds. Monitors procedures for financial and account functions related to ticketing and donation requirements, which provides the bulk of the athletic department’s self-supporting revenue (e.g. processing, monthly payment plans, batch processing, reconciliation of daily sales, etc.) Ensures compliance with University audit requirements Monitors box office sales for compliance with Athletics regulations and University Audit requirements Duties & Responsibilities Assists Associate AD with developing strategic and creative solutions to increase self-supporting revenues (e.g. tickets and donations). This includes collaborating with marketing and to coordinate department efforts around athletics events. Looks for innovative solutions and the best techniques for technology adoption that will lead to cost savings and enhanced customer service. Duties & Responsibilities Gameday Operations Lead supervisor for assigned ticketed sport as designated by the Associate AD, which include overseeing game day staff including temporary/seasonal workers as well as student workers Duties & Responsibilities Customer Service Responsible for providing outstanding customer service in relation to investigating and resolving customer problems and compliants. Develops and monitors customer service strategies to enhance relations with current season ticket members, while attracting new customers. This includes proactive handling of customer problems and concerns and mechanisms for retention of current season ticket members. Duties & Responsibilities Ticket Office Policies Assists in planning operations of ticket office including setting ticket deadlines, ticket printing, mailing dates and allocations as well as parking and online sales. Assists in window sales when necessary Responsible for developing plans, policies, and procedures to handle ticketing and some logistical issues for post-season tournaments, bowl games, or other special events. Attend events as directed Duties & Responsibilities Supervise Assistant Director, Customer Service and Assistant Director, Ticket Operations positions. Supplemental Questions Required fields are indicated with an asterisk (*). Have you used Paciolan ticket software? Yes No

How many years of experience do you have working in a D1 ticketing environment? (Open Ended Question)

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