Overview

Position Title: UNIT DIRECTOR

Employer: ESFM USA

Salary: $90,000 - $100,000

Pay Grade: 14

Other Forms of Compensation: NONE

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Responsibilities

• The Unit Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.
• Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.). Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules. Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment. Supervises, motivates, disciplines, and evaluates staff.
• Counsel and coordinate with customer management representatives on all matters relating to services performed. Resolves clients’ concerns, and performs inspections for satisfactory job performance. Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found. Monitors supply use inventory. Ensures all equipment in proper working condition. Perform any additional duties as required, including providing hands-on-cleaning if required.

Supervisory Responsibilities

• Counsel and coordinate with customer management representatives on all matters relating to services performed. Resolves clients’ concerns, and performs inspections for satisfactory job performance. Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found. Monitors supply use inventory. Ensures all equipment in proper working condition. Perform any additional duties as required, including providing hands-on-cleaning if required.

Requirements

• Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills.
• Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
• Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.
• Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
• High School education or equivalent preferred.
• Bilingual English/Spanish preferred.
• Candidates must be able to successfully pass a background check, including criminal history.
• This role involves supervising staff, ensuring service quality, managing schedules, and handling payroll tasks.
• Ideal candidates have at least 1 year of experience in operations, facilities, or team leadership—preferably in cleaning, janitorial, or service-based industries.

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave