In order to guard against Phishing Scams, please see bottom of Job Description. No outside recruiters/headhunters.

At VUE, our Client Service team is comprised of enthusiastic and driven talent. Were seeking a SVP, Account Director with a passion for hands-on leadership and team-buildingsomeone eager to actively mentor, foster growth, and roll up their sleeves alongside the team to lead client accounts.

The SVP, Account Director occupies a senior Account Services position and leads the Client Service team. The primary job function is to set agency standards by supervising their teams so that existing business is successfully managed and grown. Seven core competencies must be mastered for this position, described below.

This is not a figurehead or detached oversight role. The ideal SVP, Account Director is hands-on and passionate about direct account leadership, mentorship, and developing talent, while driving exceptional results for our clients.

The occupant of this position is required to physically be in our Boston, MA office at least twice per week.

Core Competencies:

Management/Leadership

• Maintains and supports agency management in maintaining, a strong, valued presence with clients and in agency
• Ensures adherence to standards of excellence
• Effectively manages and supervises team members
• Appropriately counsels staff on internal and external issues
• Builds and executes a structured mentorship program for junior team membersproviding feedback, shadowing, and growth paths.
• Fosters a culture of continuous improvement, learning, and professional development within the account team.
• Monitors and evaluates performance of staff (identifying strengthens, weaknesses, and areas for development); does timely and actionable personnel news
• Identifies and helps resolve people/departmental conflicts with practical solutions
• Celebrates/acknowledges achievements of staff with agency and client
• Contributes positively to agency culture and environment

Strategic Thinking

• Initiates and spearheads strategy at all levels of the business
• Actively participates in the development of copy strategy/positioning
• Fosters solid analyses of markets and competitive environments by account teams
• Maintains quality control on issues development
• Ensures alignment between issues, strategies and programming
• Builds commitment to strategy/process within the agency and brand teams
• Understands and utilizes agency strategic tools
• Offers strategic solutions that surpass common practice

Creative/Branding

• Encourages and contributes to the development of world-class creative
• Constructively reviews creative to ensure strategic alignment and enhance its impact on building the brand
• Creates the means to maximize selling of the creative product (e.g. anticipates objections, identifies hot buttons, adds Showtime elements, creates hype, rehearses team)
• Manages critiques of the creative product and ensures proper interpretation of comments/concerns
• Champions the creative product
• Seeks/helps develop creative solutions that surpass common practice
• Understands and helps drive the branding process

Driving the Business

• Drives income beyond forecast
• Identifies business development opportunities and assesses their income impact
• Fosters and generates proposals for incremental business building
• Supports client in forecasting and development of the A/P budget
• Helps the agency to set new standards within the industry
• Identifies opportunities for sister/partner companies
• Supports new business pitches as needed

Client Relations

• Develops and maintains harmonious client relationships
• Effectively represents agency POV to client
• Effectively leads both account and brand teams
• Demonstrates support and commitment to agencys processes, product and services
• Positions agency at its best with client
• Ensures well-rounded, high quality support of client business (strategic, creative, management attention, social)
• Elevates issues or opportunities to more senior agency level as appropriate

Agency Operations

• Delivers accurate and realistic forecasts (annually and quarterly)
• Routinely monitors financial performance of accounts to maximize income generation
• Assists with fee negotiations and ensures routine monitoring for accuracy/adjustments
• Ensures smooth work flow management and procedure adherence among accounts
• Ensures compliance with agency expectations for standard documentation and reports (contact reports, recos, client status reports, etc.)
• Identifies agency areas for improvement including competitive issues

Fundamentals

• Has in-depth knowledge of industry and driving forces
• Continually maintains/strengthens understanding of brands and businesses
• Generates results through effective written and oral communications
• Upholds highest work standards and quality control
• Excellent interpersonal and listening skills
• Strong management skills
• Manages time effectively
• Demonstrates solid, professional work ethic
• Shows strong analytical and decision making abilities
• Demonstrates passion for the brand and creative product

Our Recruitment Process

Once you apply to one of VUES Open positions either via our Web sites Career section https://vuehealth.bamboohr.com/careers/ or via Indeed.com, you will be able to upload your resume to our Applicant Tracking portal via BambooHR.

After you submit your resume through this portal, you will receive an email back stating that we received your resume and that someone from VUE Health will be getting back to you if there is interest. Once a job is closed or filled, you will be notified as well.

Unfortunately, there are many fraudulent phishing scams affecting companies like ours.

Please know:

o We will NEVER ask you to download DISCORD for an interview or any other application other than Zoom.

o We will NEVER ask you to supply your banking information for payments during the interview process

o We will NEVER contact you with an email address with anything other than the domain @vuehealth.com. Anything else is NOT an authentic email. For example, careers@vuehealth.us is NOT an authentic email and is FRAUDULENT.

o We will always conduct an interview with a real representative from VUE Health with a real phone number and real @vuehealth.com email address.