About Us

For over 65 years, Angelo Caputo’s Fresh Markets has proudly served Chicagoland with fresh produce, authentic groceries, specialty deli items, and imported goods from around the world. As a family-owned company, we are guided every day by our Purpose, Mission, and Values:

• Our Purpose: To nourish our community with fresh, authentic food while creating a shopping experience rooted in tradition and family.
• Our Mission: To provide the highest-quality fresh foods, exceptional service, and a welcoming atmosphere that celebrates our Italian heritage and serves all cultures in our community.
• Our Values:
• Family: Treating our employees, customers, and partners like family.
• Quality: Offering only the finest products and service.
• Integrity: Acting honestly and responsibly in all that we do.
• Community: Supporting and giving back to the neighborhoods we serve.
• Tradition: Preserving our heritage while embracing innovation to meet customer needs.

Position Overview

We are seeking a results-driven Store Director to oversee operations at one of our retail grocery locations. This role requires both strategic leadership and hands-on involvement in daily store functions to drive sales, profitability, and customer satisfaction. The Store Director partners with department managers and team members to deliver the Caputo’s experience — fresh, inviting, and community-focused.

Key Responsibilities

Leadership & Operations

• Lead overall store operations across fresh departments (produce, meat, bakery, deli), center store, and front-end.
• Provide training, coaching, and performance management for department managers and employees.
• Set clear expectations, delegate tasks, and follow up to ensure accountability.
• Foster a positive workplace culture that supports teamwork, growth, and inclusivity.
• Open and close the store, ensuring safety and compliance procedures are followed.

Merchandising & Customer Experience

• Create inviting, fresh, and shoppable departments through effective merchandising and displays.
• Manage side counters, endcaps, and “WOW” presentations to drive sales.
• Ensure excellent customer service by addressing questions, complaints, and returns in a professional manner.
• Serve as a visible leader in the store, engaging with customers and staff daily.

Financial & Inventory Management

• Monitor KPIs including sales, margins, shrink, and labor costs.
• Oversee ordering, inventory accuracy, and in-stock levels across all departments.
• Ensure compliance with food safety standards and all legal/certification requirements.
• Manage departmental profitability and support corporate initiatives for growth.

Team Development

• Work with department managers to cross-train staff and ensure operational flexibility.
• Address performance or disciplinary issues fairly and consistently.
• Lead by example, demonstrating integrity, responsibility, and excellence in all interactions.

Qualifications

• 3–5 years of progressive grocery retail leadership experience (Store Manager, Store Director, or equivalent).
• Strong knowledge of perishable and non-perishable operations.
• Ability to pass and maintain food safety certifications as required by law.
• Proven success in financial accountability, merchandising, and team development.
• Excellent organizational, problem-solving, and communication skills.
• Flexible availability including evenings, weekends, and holidays.
• Strong sense of urgency, attention to detail, and customer service orientation.

Why Work with Us

• Competitive salary + performance-based bonus.
• Comprehensive benefits package (medical, dental, vision, 401k).
• Employee discount program.
• Career advancement opportunities within a growing, family-owned company.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

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