Responsibilities Develop and execute the overall operational strategy for the organization. Provide leadership and direction through directors and senior managers overseeing day-to-day operations. Manage operational budgets and resources, ensuring optimal allocation of funds. Lead, mentor, and develop high-performing operational teams. Promote teamwork, collaboration and implementation of best practices throughout the Operations function. Identify and implement opportunities for improvement throughout Operations, providing proposals to executive leadership. Assist, facilitate and lead committees, teams, and projects. Work on cross-functional projects representing leadership for the department. Collaborate with colleagues to improve performance and coordinate activities between cross-functional teams. Serve as an escalation point to ensure a high level of customer satisfaction. Prepare and deliver management reports to a variety of audiences. Ensure visibility and transparency to internal and external stakeholders on the health of operations, including identification of critical needs/dependencies and risks. Invest in the career success of employees and take ownership for engaging/developing the team and treating talent as a strategic differentiator. Use data to drive decision-making and provide insights into operational performance and customer experience. Develop and maintain strong working relationships with stakeholders and vendors across various levels of the organization that encourage participation and ownership along with a continuous focus on action and customer satisfaction. Identify issues, emerging risks, and bring immediate visibility to appropriate senior leaders while ensuring timely remediation. Qualifications Bachelor’s degree in a business field or equivalent experience 12 years of experience working in an operations environment, preferably in the insurance/financial services industry 8 years of management experience Leadership skills to oversee teams and drive performance results Problem solving, analytical, and decision-making skills Communication and interpersonal skills to interact with staff and all levels of management Highly organized with ability to drive competing priorities Ability to build strong and productive partnerships with leaders at all levels of the organization, both internally and externally with vendor partners Executive level presence and communication to convey strategic objectives, success strategies, and outcomes Ability to grasp technical and complex concepts, and convey to staff and internal/external customers Strong analytical skills, with the ability to articulate KPI’s and financial objectives, as well as assess financial and operational objectives and performance Initiative-taking, results driven and problem-solving ability Strong influencing skills through verbal communication and high impact, data-driven presentations Proficiency using MS Office tools Preferred Qualifications In-depth knowledge of insurance practices and principles Project management experience Experience managing in office and virtual teams Working Conditions Office or hybrid office/remote environment Occasional travel Compensation The salary for this position generally ranges between $160,000 - $180,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus of 25% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. #LI-HR1 This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay

Bonus for Eligible Employees

Benefits Package Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Opportunities

Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service.

Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

Adoption Assistance

Employee Assistance Program

College Coach Program

Back-Up Care Program

PTO for Volunteer Hours

Employee Matching Gifts Program

Employee Resource Groups

Inclusion and Diversity Programs

Employee Recognition Program

Referral Bonus Programs

Inclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts throughthe Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including theInclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees.Theyprovide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. Transamerica’s Parent Company Aegonacquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. * As of December 31, 2023