Description

Key Accountabilities •Continuously collaborate with business and technology agile teams to ensure business prioritization; drive teams and other leaders to deliver solutions consistent with the long-term strategy and roadmap•Manage and deliver secure, reliable, efficient, and effective business technology services•Drive toward future-state architecture principles: loosely-coupled services/micro-services, cloud architecture/SaaS when appropriate, scalable, secure, and cost effective•Develop high performing team members capable of growing the business and delivering strategic initiatives•Develop, maintain, and actively communicate a multi-year plan (3+ years) with discrete, tangible, and achievable objectives•Serve as point of contact for technology partners/vendors; maintain professional relationships with key vendors, and drive negotiations where required Education, Experience, & Skill Requirements •Bachelor’s degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning, design, and implementation•Proven management and leadership skills for large, enterprise-wide initiatives •Superior collaboration, communication, interpersonal, and negotiating skills Key Metrics •Customer Satisfaction – Call Centers and Web/Mobile•Project Delivery – Defined defect rates, on budget delivery of project, on schedule delivery of project, business satisfaction score with project delivery (to business requirements and outcomes)•Operations / Systems Availability - % Systems Availability as defined by standard practice•Recruiting – Ability to recruit and on-board the right resources in timely manner #LI-Hybrid #LI-ND1 Job Family Information Technology Company Vistra Corporate Services Company Locations Irving, TexasTexas It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.