Sr. Director of People Business Partnering- Product & Engineering At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many influential research organizations. Talkdesk embraces FAST, our fundamental operating principles: Focus + Accountability + Speed = Talkdesker. We’re a fast-growing AI company with nearly 40% of our workforce in Product & Engineering. Responsibilities Act as a trusted advisor to senior leaders in Product and Engineering on all things people-related: organizational design, change management, leadership development, and workforce planning. Lead a lean team of global People Business Partners to support the growing needs of our global Product & Engineering population. Partner closely with leaders across the US, India and Portugal to ensure a globally aligned, locally relevant people strategy. Drive key talent initiatives such as performance management, succession planning, engagement surveys, and employee experience. Analyze people data and trends to proactively identify opportunities and recommend solutions to improve organizational health, design and effectiveness. Collaborate with People COEs to roll out programs in L&D, DEI, compensation, and recruiting that support our business goals. Help scale and evolve our PBP function as we continue to grow rapidly across markets and time zones. Requirements 10+ years of progressive people experience, including 5+ years as a People Business Partner supporting technical organizations. Experience in high-growth tech environments, ideally with global, distributed teams. Strong business acumen with the ability to balance strategic thinking with execution. Proven track record of building and influencing senior leadership relationships. Comfortable navigating ambiguity, driving change, and operating with a strong sense of ownership. Experience managing and developing high-performing People teams. Exceptional communication, collaboration, and problem-solving skills. Experience in an AI or SaaS company. Work Environment Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting; equipment usage limited to computer-related equipment (keyboards, mouse, etc.). Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Any information you provide will be kept confidential and will not be considered in hiring decisions. Talkdesk is an equal opportunity employer and does not discriminate based on protected status. If you belong to protected veteran categories, or have a disability, you may indicate so on the form. This section is intended to comply with EEO/VEVR/OFCCP requirements.

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