Sr. Director Global Omnichannel Marketing Next Best Action Product Management

Location: Foster City, CA (Based in Foster City, CA)

Gilead Sciences is a global biopharmaceutical company dedicated to addressing unmet medical needs across a broad therapeutic portfolio. For more than 35 years, we have tackled diseases and are committed to improving lives.

Role

Sr. Director Global Omnichannel Marketing Next Best Action Product Management

Key Responsibilities

• Global position supporting multiple countries across several brands leading and shaping our AI/ML enabled Omnichannel marketing solution to deliver increased ROI.
• Directly liaise with countries to ensure our capabilities are well positioned and leveraged with in‑country marketing and operations teams.
• Identify and prioritize short‑ and long‑term opportunities for the omnichannel product, and drive product strategies and roadmaps in alignment with product strategic goals.
• Effectively communicate technical concepts to diverse audiences to drive user adoption and satisfaction.
• Leverage metrics to evaluate overall product performance, and work with countries to drive content personalization.
• Conduct Market Research using (but not limited to) Behavioral Science frameworks to understand humanistic biases/attitudes in Gilead Customers that can ultimately be leveraged for content personalization and perception change.
• Leverage existing segments to provide additional insights and incremental knowledge on customer attitudes and behaviors.
• Provide insights and support development of content journeys for microsegments across markets by partnering with country marketing teams.
• Documentation & Knowledge Base: Support the development of comprehensive documentation and maintain a knowledge base to ensure business continuity, retain intellectual property, and facilitate information sharing.
• Vendor Management: Proactively manage and optimize business vendor relationships, oversee contract negotiations, and ensure consistent performance and delivery to support operational needs and strategic goals.
• Cross‑Functional Collaboration: Collaborate closely with Market Insights (Global and Regional), IT, Marketing, Sales, and Analytics teams, to integrate DCI insights into NBA implementation, Marketing Strategies and content.
• Budget Management & Resource Allocation: Manage project budget to agreed financial target and effectively allocate resources to ensure optimal utilization and alignment with organizational objectives.
• Data Governance and Ethics: Ensure compliance with data privacy regulations (such as GDPR and HIPAA) and uphold the highest standards of data ethics.

Required

• 14+ Years with BS/BA
• 12+ Years with MS/MA or MBA

Preferred Experience

• Relevant experience in biotechnology, pharmaceuticals, or consulting with a focus in one or more areas of marketing, market research, forecasting, analytics, decision analytics, commercial strategy.
• Experience with Omnichannel Marketing content personalization/Analytics/Market research.
• Prior experience conducting, analyzing, and communicating qualitative and quantitative market research.
• Must possess good task management skills, planning, prioritization, objective setting, and meeting management and plan execution.
• History of working and delivering on multiple projects simultaneously, with tight deadlines and changing priorities is required.
• Exceptional written and verbal communication skills are required.
• Experience in successfully presenting to senior leadership audiences, including simplifying complex materials, educating, and managing audiences with differing viewpoints to get to alignment via clear and compelling storylines.
• Experience in biopharmaceutical‑focused marketing, commercial strategy, or consulting is desirable.
• Business leadership experience, and a track record of “influencing without authority” (specifically, more senior Commercial and cross‑functional partners) in successful conflict resolution and driving consensus.

Salary Range

US $243,100.00 – $314,600.00

Benefits

Company‑sponsored medical, dental, vision and life insurance plans, paid time off, and a benefits package. Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Equal Employment Opportunity

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic under applicable law. For more information about equal employment opportunity protections, please view the posted materials. Gilead will not discharge or otherwise discriminate against employees or applicants for discussing their pay.

Contact

For more information about compensation and benefits, visit https://www.gilead.com/careers/compensation-benefits-and-wellbeing.