Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Reporting to the Director of Medicine, the Site Medical Director (SMD) is the direct supervisor of the medical staff of their assigned site(s). The SMD is responsible for cultivating site-based identity and culture, onboarding new clinicians, providing clinical oversight, reinforcing quality-improvement activities, overseeing peer review, and is responsible for ensuring the clinical site is productive and provides safe and effective patient-centered care. The SMD is the site-based clinical leader who works in partnership with nursing leadership (charge nurse or nurse manager), the front desk leader, and practice manager to advance operational excellence at the site.

Duties and responsibilities

Participation in regular clinical management meetings with other SMDs, Nursing and Operations management, and the Director of Medicine

Oversight of regular site-based management meetings with site nursing management (charge nurse or nurse manager), front desk lead, and practice manager.

Oversight of scheduling processes for clinicians at the assigned site(s), including making the schedule and approval of time-off.

Oversight of the peer review process for the clinicians at the assigned site(s).

Leading regular meetings with interprofessional staff at assigned site(s).

Clinical orientation of new clinicians to assigned site(s).

Completion of 90-day reviews and annual clinical reviews of clinicians to assigned site(s).

Review and response to patient feedback, including clinician-specific compliments or complaints, using information provided in regular patient satisfaction reports or unsolicited patient feedback.

Review of clinical outcome metrics from the assigned site(s) and holder of responsibility, working with the Director of Medicine and Operational managers to identify and achieve clinical outcome goals.

Monitoring of the assigned site(s)’s productivity, with responsiveness to capacity and supply issues.

Proactive adjustment of templates and schedules as needed to assist clinicians in meeting productivity targets.

Qualifications

MD/DO, PA, CNM, or APRN.

The ideal candidate will be a strong communicator with relationship centered interpersonal skills, a detail orientation, financial thoughtfulness and with a hands-on leadership style.

Fluency is Spanish is highly desirable.

At least 2 years of post-graduate clinical experience is highly desirable.

Prior medical, operational or people management experience preferred.

Direct Reports

Medical licensed independent practitioners at assigned site(s).

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Powered by JazzHR