Job Details:

Our automotive dealership client is seeking an experienced Service Director to lead its service department. This role oversees daily operations, ensures GM standards are met, manages technician and advisor performance, and drives profitability while delivering outstanding customer satisfaction. Key Responsibilities:

Lead daily service operations, scheduling, and workflow management

Monitor KPIs including CSI scores, labor hours, and gross profit margins

Ensure compliance with GM warranty and service programs

Coach and develop service advisors, technicians, and staff

Collaborate with parts, sales, and collision teams to ensure a seamless customer experience

Resolve customer concerns with professionalism and care

Qualifications:

5+ years in a service leadership role (GM experience strongly preferred)

Proficient with Reynolds & Reynolds DMS

Strong track record of driving efficiency, revenue, and customer satisfaction

ASE or GM certifications a plus