Director, Consult Partner - Digital Workplace Services / Financial Industry
35 Days Old
Overview Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward, building a more equitable, inclusive world for our employees, customers and communities.
The Role Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex business and IT customer solutions, transformations that impact the entire customer ecosystem.
This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s Banking and Financial Services clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will drive profitable growth, leveraging our capabilities to build strong client relationships and lead your team to success. This role requires leadership presence, industry expertise, and the ability to cultivate relationships with CXO-level clients, while fostering talent development and innovation within the organization.
The role will also lead overall client engagement and deliver high-quality client work alongside senior client stakeholders. You may work in a transaction environment pre or post deal, plan post-deal implementation, and support execution. Partners will focus on financial impact, utilization, contribution, client impact and leadership.
Contribute to Profitable Growth Drive significant financial outcomes through signings and revenue targets
Ensure sustained growth and profitability, managing margin expectations and backlog growth
Support identification, pursuit and conversion of a pipeline of business development opportunities
Undertake scoping and fee negotiation on engagements while ensuring profitability and understanding and containing risk
Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery
Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth
Client Engagement Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on HR, IT service management, collaboration, contact center, and employee experience functions across the enterprise
Build and maintain deep relationships with client CXOs, becoming the go-to trusted advisor to senior executives and opening doors to accelerate sales cycles
Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements
Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations
Anticipate and articulate future challenges in digital workplace services, including Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner
Bring consulting experience—preferably in Banking and Financial Services—to tailor engagements that resonate with industry-specific needs
Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references
Operational Excellence Achieve individual and team utilization targets
Lead the design of complex engagements and oversee delivery to ensure high performance and customer satisfaction
Leadership, Management, People Lead by example; foster a culture of continuous personal and professional development, encouraging curiosity and innovation, while ensuring outcomes are commercially focused and value-added
Strategic Contribution Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings
Utilize industry and technology expertise to shape and drive the company’s strategic initiatives
Align with Kyndryl’s strategic vision and contribute to its execution
Drive external eminence and innovation, establishing a strong personal and organizational brand
Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are You’re good at what you do and possess the required experience to prove it. Equally important is a growth mindset, customer focus, and an open, inclusive approach to collaboration.
Required Skills and Experience Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work
Experience in discovery, design, and deployment of Digital Workplace solutions using technologies such as Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite
Extensive experience in client engagement and relationship management at the CXO level
Proven ability to build and commercialize relationships with senior executives
Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
Expertise in mergers and acquisitions (M&A) integration within Digital Workplace context is a plus
Effective financial acumen with experience in driving revenue growth and managing margins
Experience managing or supporting high-value business development activities with senior stakeholders
Sound personal brand and eminence in the Banking and Financial Services industry preferred
Demonstrated ability to innovate and drive change
The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on geography, skills and experience. For part-time roles, compensation will be adjusted accordingly. There is a different applicable compensation range for the following locations:
California: $175,080 to $343,920
Colorado: $159,240 to $286,560
New York City: $191,040 to $343,920
Washington: $175,080 to $315,240
Washington DC: $175,080 to $315,240
This position is eligible for Kyndryl’s discretionary annual bonus program, subject to terms of plans, and includes a comprehensive benefits package. If this is a sales commission eligible role, you may participate in a sales commission plan in lieu of the annual discretionary bonus. Applications will be accepted on a rolling basis.
Being You Diversity is central to our culture and we welcome people of all backgrounds. Our Inclusion Networks are one of many ways we create a workplace where everyone can bring their whole self to work and support an equitable culture. This is the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, relationships, processes, and value. We offer benefits that support well-being and lifelong learning, including certifications and access to a broad learning ecosystem. We provide opportunities to volunteer and engage with non-profit organizations. We invest in our people so they can succeed and, together, we will all succeed.
Get Referred! If you know someone at Kyndryl, select Employee Referral during the application process and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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- Location:
- Springfield, IL, United States
- Job Type:
- PartTime
- Category:
- Consulting