Service Director Parcel North America, Marietta

Service Director Parcel North America

28 Days Old

Job Title
Service Director Parcel North America

Job Description

Function

Service Director Parcel North America

Position Summary

Our Parcel Services division offers a worldwide service portfolio, which includes operations & maintenance services, spare parts supply, process optimization and system upgrades and modifications throughout the material handling system's life cycle at Parcel customers. The Service Director is responsible for the Services Business for our Parcel customers in the region. Provides leadership, management and direction to a team of Service professionals and actively manages customer satisfaction to assure recurrent Parcel business. With an installed base over 600M USD in Parcel in North America we believe there are serious opportunities for Service growth and this position is pivotal to make that growth happen.

Job purpose statement

Manages the Parcel Service team in the North American region. Responsible for Service sales, Contract management, Spare part management, RMR sales, Warranty & Quality, Field Service, Subcontractors etc.
Works closely together with the Service Director AMZ in the region and assures we operate in an aligned manner as Service Distribution in the region.
Manages stakeholders up to senior management both at customer and Vanderlande in the region.
Continuous development of the Vanderlande Service proposition in the region.
Actively creates business opportunities in Service with Parcel customers in the region and grows the overall Parcel Service business.
Support with the ramp-up of new Service contracts (SBS/SUS).
Implementation of Life Cycle Plans for key customers in the region
Escalation of incidents (external & internal)

Qualification and abilities

> 5 years (international) service (management) experience
Entrepreneur, people manager and a good communicator, who can develop long term supplier and customer relationships and/or networks
Background in automated handling systems, the capital goods industry and/or system integration business. Understands business criticality of the systems.
Used to work with 3rd party service providers and sub-contractors
Knowledge of service contracts is an advantage
Education level: Technical/Commercial Master degree
Strong customer focus and service mindset
Excellent verbal and oral skills in English
Spanish language skills are a plus.
Willing to travel within the region and to HQ (40%).
Drive for continuous improvement
Commercially minded
Team builder

Responsibilities

Final responsibility for the Parcel Service business results in the region.
Parcel Service Representative of Vanderlande in the Region.
Part of global MT for Service Parcel

Key activities

Drive the growth of the Service business.
(Support in) preparing and set-up of service contracts.
Set up / Management of service contract(s): staff, operations, quality, finance/P&L Contact with customer
Problem solving and trouble shooting.
Continuous improvement
Reporting to customer
Communication with HQ and other regional Service Managers
Cost control, warranty issues.
Budget control and evaluation.
Managing contracts with subcontractors and customer.
Control and improve maintenance methods.
Escalation during big incidents.
Weekly and monthly reports.
Responsible for health, safety and environment on service sites.

Work pattern

Day time and on call 24/7 for major escalations with Parcel customers

Hay

90/100

Competences

Commercial drive
Organizational sensitivity
Group-Oriented leadership
Customer-orientation/Service mindset
Maintaining relationships
Systematic thinking
Defining and developing strategies
Perseverance
Entrepreneurship
Safety Leadership

Apply

Location:: Marietta

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