Job Title:

Service Desk Analyst (Onsite)

Location:

Nashville, TN

Duration:

12 months

Pay Rate:

$25/hr on W2 all inclusive

Note:

Must be local to Tennessee / Reasonably close to Nashville,TN

Job Description

IT Call Center Experience preferred Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting Server Print Queue, and local Queues Active Directory Management Able to navigate Different OUs Able to look up attributes Able to reset password and unlock accounts. iOS Management, Support, and Deployment Setting up new phones/Ipads Resetting iTunes accounts Resetting network settings Backup/Restore device data Video Conferencing Cisco WebEx MS Teams Cisco Presence video solutions Network troubleshooting Internal vs external VPN LTE Wifi Application Troubleshooting Account permission Compatibility settings Browser vs installed Remote support MSRA RDP TEAMs Webex Hardware Deployment

ServiceNow Ticket management Ticket assignment

Recruiter Details:

Kris : Seven one nine - two three nine - Five five five five

Lokesh: Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine - two three nine - Five five five five

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.