Overview

Senior Director, Small Business Solutions Design Senior Director, Small Business Solutions

(Senior Director level - People Leader) At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good. We’re currently seeking a Product Design Senior Director to lead our Small Business Solutions team, which is part of the Experience Design organization. The Small Business Solutions team delivers a suite of software that helps Small Businesses run their business with confidence. We are a mission-driven team, spending our time with small business owners and operators, understanding their needs, co-creating with them and celebrating their success as our success. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations

As Senior Director of Small Business Solutions, you’ll lead a talented, cross-disciplinary team of design leaders and designers, collaborate deeply with our research teams and Product and Technology leadership. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes. You will envision, design, deliver and optimize experiences across channels (including web, mobile, human to human) and emerging technologies (such as agentic AI) to help small business customers run their business with confidence. This will include products and experiences such as: Onboarding and managing business teams across a suite of business credit card, rewards, payment solutions to fit into their unique combination of needs, workflows and software

Managing vendors, payments,, getting paid, and spend controls across their business

Planning, booking and managing expenses for business travel across their business

Here are some of the expected competencies for this role: Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact. Basic Qualifications: At least 10 years of experience in leading product design teams and delivering products to market

At least 3 years managing managers

Preferred Qualifications: At least 12 years of experience in leading product design teams and delivering products to market

Experience in a design toolkit that spans product design, service design, design strategy and content design

Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market

Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models

Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments

Experience working within a design system

Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

Expertise with design and prototyping tools such as Figma

Experience managing an interdisciplinary design team

Proficiency working with technology and platform teams to develop new systems, platforms and investigate new technologies, tools and interaction models such as LLMs and agentic AI

Proficiency in business case development, grounding product and user experience decisions to business value

Exceptional written and verbal communication skills

Exceptional interpersonal skills and relationship building across complex organizations

Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please