Senior Director, Product Management - Messaging Platform

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About Salesforce

Salesforce is the #1 AI CRM, where humans and agents drive customer success together. The Messaging Platform team within the Digital organization is passionate about building solutions that empower field marketers and content creators to tell an engaging and consistent brand story across email, SMS, and WhatsApp touch points.

About The Role

As the Senior Director, Product Management, you will lead a team of Product Managers and UX designers to drive the vision, strategy, and execution for our messaging platform. You will be responsible for creating a world‑class marketing experience for Salesforce’s marketing teams, prospects, and customers.

• Drive the transformation of Salesforce’s messaging toward the next generation ‘Salesforce on Salesforce’ platform.
• Assess the market, platforms, industry trends, and customer needs to identify opportunities.
• Collaborate heavily with Engineering on backend services, data pipelines, machine learning models, and more.
• Align executive management and stakeholders to the vision, strategy, and roadmap.
• Partner with Enablement/Success to deploy the product.
• Influence and evangelize the vision to key partners.
• Manage and maintain a high‑performing Product team, including talent development and recruitment.
• Provide regular updates to leadership and resolve issues independently.
• Collaborate across security, architecture, engineering, quality, support, experience, program, and infrastructure partners.

Required Skills / Experience

• 15+ years of product management, leading teams and building vision, strategy, and roadmaps.
• Deep experience in enterprise products, especially email and other digital channels at high scale and complexity.
• Clear understanding of the marketing workflow from creative brief through campaign execution.
• Expertise with machine learning models, large language models, and computational thinking.
• Experience with Salesforce solutions, especially Marketing Cloud, is highly desirable.
• First‑hand experience with agile/scrum development methodologies.
• Excellent written and spoken communication skills and presentation skills.

Other

• Travel requirements: less than 15%.
• Flexible work schedule to accommodate East Coast and occasionally UK time zones.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are fair and based on merit, regardless of race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.

Benefits

Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.

Compensation

For California‑based roles, the base salary range for this position is $251,900 to $384,100. For Illinois‑based roles, the base salary range is $230,700 to $351,800.