Senior Director of Total Rewards & People Operations

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PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

About PayJoy

Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We're seeking a Senior Director of Total Rewards & Operations to join our People team, reporting directly to the SVP of People. You will be responsible for defining and executing our total rewards strategy, ensuring we attract and retain top talent. You'll lead our People Operations, overseeing our systems, and championing the day-to-day support for all employees. This role is a vital link between our People and Finance functions, ensuring operational excellence and sound fiscal management.

Responsibilities

• Total Rewards Strategy: Develop and execute a global total rewards philosophy and strategy, including compensation, equity, benefits, and recognition programs. Ensure programs are competitive, equitable, and aligned with business goals.
• Compensation and Equity Management: Lead design and administration of global compensation structures, including salary bands, variable pay, and incentive plans. Manage the global equity program, including grants, refreshers, and public market readiness.
• Benefits and Wellbeing: Oversee the global benefits portfolio, ensuring offerings are competitive and provide comprehensive support for physical, mental, and financial well‑being.
• HR Operations & Systems: Lead the People Operations function, ensuring seamless and scalable HR processes from hire to retire. Manage HRIS (e.g. Rippling) and build a data‑driven approach to HR.
• Compliance and Governance: Ensure all total rewards and people operations programs are compliant with local, state, and international regulations. Prepare for and manage audits as needed.
• Team Leadership: Lead, mentor, and develop a high‑performing team of total rewards and people operations professionals.

Qualifications

• 10+ years designing and managing global compensation and benefits programs, with a strong background in People Operations.
• Proven experience working in a high‑growth, fast‑paced environment, with direct involvement in preparing for or managing a company’s IPO journey.
• Deep expertise in equity program design and management, with a strong understanding of how to leverage equity to attract and retain talent in a public company context.
• Strong analytical and financial acumen, with the ability to translate complex data into actionable insights and strategic recommendations.
• Exceptional communicator and collaborator who can build strong relationships across all levels of the organization.
• Experience leading and developing a global team.

Benefits

• 100% Company‑funded health, dental, and vision insurance for employee and immediate family.
• Company‑funded employee life and disability insurance.
• 3% employer 401(k) contribution.
• Company holidays; 20 days vacation; flexible sick leave.
• Headphones, home office equipment, and wellness perks.
• $2,000 USD annual Co‑working Travel perk.
• $2,000 USD annual Professional Development perk.
• Commuter benefit.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.