Overview Zendesk is seeking a strategic, hands-on Senior Director of Global Payroll to lead our payroll operations. This is a high-impact, cross-functional leadership role responsible for overseeing a team of payroll professionals spanning the globe. You will be accountable for ensuring timely, accurate, and compliant payroll processing for thousands of employees while driving process improvements, scaling global operations, and strategically partnering with Finance, HR, Legal, and external vendors to drive business and employee experience outcomes. Responsibilities Lead and manage a disbursed global payroll team of 10+ professionals across the US, LATAM, APAC, and EMEA Oversee end-to-end payroll operations for 20+ global entities, ensuring compliance with local regulations, labor laws, and payroll tax requirements Engage with HR, Finance, Legal, and Compliance to support business needs and strategically shape compensation policies and procedures Establish and maintain standardized payroll processes and controls across regions while balancing local requirements Represent Payroll in M&A activities, entity expansions, and policy rollouts to ensure seamless integration and execution Serve as the subject matter expert and escalation point for complex payroll inquiries and global pay-related issues and policies Partner with IT teams to optimize integrations between payroll systems and platforms Drive global process improvements that scale Zendesk’s growth and reduce manual effort and errors Own global reporting, forecasting, and analytics to provide insight and visibility into payroll costs and trends Prepare and present executive-level reporting on global payroll operations, risks, and strategic initiatives Requirements 15+ years of experience in a global payroll leadership role, preferably in tech or a high-growth environment Strong expertise in global payroll systems (Workday, Cloudpay, ADP) Exceptional people management, cross-cultural communication, and stakeholder engagement skills Skilled at balancing strategic leadership with operational excellence The US annualized base salary range for this position is $194,000.00-$292,000.00. This position may also be eligible for bonus, benefits, or related incentives. The offer for the successful candidate will be based on job-related capabilities, applicable experience, and other factors such as work location. Compensation details listed reflect base salary only and do not include bonus, benefits, or related incentives. Hybrid: This role combines onsite collaboration with remote work flexibility. The in-office schedule is determined by the hiring manager and may require part-time in-office presence. Equal Opportunity and Accessibility Zendesk is an equal opportunity employer. We value diversity and inclusion and prohibit discrimination on the basis of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans during the application process. If you require a reasonable accommodation, please contact peopleandplaces@zendesk.com.

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