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Skai is seeking a passionate, strategic, and driven Senior Director, Global Operations to oversee day-to-day Corporate Operations across the US and EMEA regions as well as Business Operations globally, driving global strategic initiatives. Reporting directly to the COO, the Senior Director will play a key role on the Global Operations and Culture team, collaborating closely with Human Resources, IT, and Information Systems.

Responsibilities

• Lead the US and EMEA Operations and Culture team in implementing Skai offerings and solutions aligned to the broader Global Operations plan and strategy
• Guide the Office and Culture Managers in creating a strong and energetic, “customer first,” environment within each office and across the region, while aligning to Skai’s overall culture
• Maintain Skai standards across all offices, ensuring consistent and seamless operations
• Collaborate with the global Operations team to build end-to-end processes and programs for Skai
• Actively identify and recommend innovative and creative initiatives to improve the overall employee experience
• Drive operational growth by identifying opportunities for cost reduction, quality improvements, risk mitigation, industry trends and efficiency across regions
• Oversee facility services and amenities, balancing quality, cost, efficiency and employee experience
• Lead and initiate special, one-off projects such as office moves/upgrades, local company events, volunteer days and more
• Understand our unique Skai culture, partnering with Human Resources to ensure programs and plans are consistent, on brand, and effective
• Manage vendor relationships, negotiate commercial aspects of agreements and work closely with Legal to manage contracts
• Support the performance and development of the direct reports

Business Operations & Strategy

• Work directly with COO and other business leaders to drive corporate business initiatives, owning key initiatives
• Develop a deep, holistic understanding of Skai’s overall business objectives, revenue goals and strategic roadmap
• Bring together and lead cross-functional working groups to drive company-wide projects
• Partner with internal teams and leaders globally and leverage strong project management skills to ensure smooth, time and cost-effective execution of projects
• Stay ahead of industry trends to inform and elevate workplace effectiveness at both regional and global levels

Requirements

• 7+ years of experience in operations or a related field, in a startup or fast-paced, tech-driven environment
• Experience in project management, including the ability to drive projects successfully from inception to completion, manage timelines, resources, and stakeholders
• Proven ability to drive day-to-day operations and culture while supporting broader global initiatives in culture and business operations
• Track record of optimizing offerings, processes, and systems through technology, cross-functional collaboration, and strong partnerships across regions and teams
• Strong interpersonal and communication skills; ability to build trust with colleagues and senior stakeholders by being collaborative, positive, solutions-oriented, and driving towards a common goal
• Excellent problem-solving skills and a track record of innovative thinking
• Negotiation and vendor management skills
• Comfortable working and thrives in a fast-paced, diverse dynamic, and highly collaborative environment
• Demonstrated leadership in team development, change management, and crisis response
• Self-motivated, results-driven, and committed to delivering on goals and responsibilities with a proactive, “can-do” attitude
• Experience working in a global company an advantage

We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture. The annual salary range for this position is $160,000-180,000.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans.